About the Role
We are seeking a motivated and results-oriented Production Superintendent to lead a team of professionals and support employees in achieving operational goals and delivering exceptional service. This position is responsible for overseeing daily team activities, driving productivity, supporting employee development, and implementing process improvements that contribute to departmental success.
The ideal candidate is a people-focused leader who can balance operational execution with employee coaching, ensuring the team consistently meets performance expectations while fostering a collaborative and positive work environment.
Key Responsibilities
Team Leadership & Operations
- Lead, coach, and develop a team of professionals and/or skilled support employees.
- Establish daily priorities, allocate resources, and assign work to ensure operational objectives are achieved.
- Monitor team performance, productivity, and service levels while maintaining a steady workflow.
- Provide day-to-day direction, guidance, and support to team members.
- Resolve operational challenges and make timely decisions to ensure business continuity.
Performance Management
- Conduct performance discussions, coaching sessions, and development planning with direct reports.
- Provide input and recommendations regarding hiring, promotions, compensation, performance evaluations, and employee development.
- Foster a culture of accountability, engagement, and continuous improvement.
Process Improvement
- Identify opportunities to improve processes, procedures, systems, and workflows.
- Support the implementation of operational improvements that enhance efficiency, quality, and team performance.
- Analyze recurring issues and recommend practical solutions.
Communication & Collaboration
- Communicate policies, procedures, and operational expectations clearly to team members.
- Partner with internal stakeholders across departments to support business objectives.
- Build effective working relationships with customers, clients, vendors, or business partners as needed.
- Influence and support adherence to operational standards and best practices.
Qualifications
Required
- Bachelor's degree or equivalent combination of education and relevant experience.
- Minimum of 3+ years of relevant professional experience, including experience leading teams or projects.
- Demonstrated ability to manage workloads, prioritize tasks, and achieve operational objectives.
- Strong communication, problem-solving, and decision-making skills.
- Experience coaching and developing employees in a fast-paced environment.
Preferred
- Previous supervisory or people leadership experience.
- Experience managing operational metrics, performance goals, and process improvement initiatives.
- Strong analytical skills with the ability to resolve moderately complex operational issues.
Knowledge, Skills & Competencies
- Leadership and team development
- Workforce planning and scheduling
- Performance management
- Process improvement and continuous improvement methodologies
- Operational execution and problem-solving
- Customer and stakeholder relationship management
- Organizational and prioritization skills
- Effective verbal and written communication