Production Reliability Lead — Banking Platforms

Intellect Design Arena Ltd; Ciudad de México; Híbrido; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Intellect Design Arena Ltd is a global fintech leader delivering composable banking solutions across 61 countries. The Production Support Manager will bridge engineering and leadership, ensuring stable, high-performance digital banking platforms for our clients.

The role combines SRE practices with strong client communication and incident leadership in a hybrid setting. The candidate will oversee operations, incidents, change management, and continuous improvement, working with onshore and

Formación

• University degree or equivalent in business, accounting, or computer science.
• 7–10+ years in production support or IT operations, banking/financial services preferred.
• 5+ years in leadership, planning, and performance management.

Responsabilidades

• Own production support for client banking applications and platforms.
• Maintain high availability, performance, and adherence to SLAs.
• Lead incident triage, RCA, and cross-functional coordination.
• Develop and enforce runbooks, dashboards, and monitoring improvements.
• Manage budgets, planning, and governance for support operations.

Conocimientos

Incident management

Change management

Client management

SRE/Observability

Cross-functional collaboration

Educación

University degree in business, accounting, or computer science

Herramientas

Azure/AWS

SQL/NoSQL

DataDog/Grafana/ELK

ServiceNow/Jira

Descripción del empleo

Intellect Design Arena Ltd is a global fintech leader delivering composable banking solutions across 61 countries. The Production Support Manager will bridge engineering and leadership, ensuring stable, high-performance digital banking platforms for our clients.

The role combines SRE practices with strong client communication and incident leadership in a hybrid setting. The candidate will oversee operations, incidents, change management, and continuous improvement, working with onshore and