Production Planning & Customer Service Manager

Hutchinson Group; Guanajuato; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Hutchinson Group in Guanajuato, Mexico, is seeking an experienced Customer Service Lead to oversee daily operations, ensure accurate order entry, and resolve issues quickly. The role works closely with Production, Planning, Purchasing and Logistics to align orders with capacity and material availability.

You will lead planning meetings, monitor progress, analyze demand patterns, and drive improvements in lead times and schedule adherence while maintaining strong relationships with key accounts

Formación

• Bachelor's degree in Business, Supply Chain, Operations Management, or related field.
• 3-5+ years of experience in customer service within a manufacturing environment.
• Experience in production planning or scheduling strongly preferred.
• Prior supervisory or team-lead experience recommended.

Responsabilidades

• Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.
• Collaborate with Production, Planning, Purchasing, and Logistics to align orders with capacity and material availability.
• Lead weekly and daily production planning meetings; communicate priorities to internal stakeholders.
• Monitor order progress and address delays, bottlenecks, or capacity conflicts.
• Ensure input and maintenance of customer purchase orders, forecasts, and delivery requirements.
• Analyze customer demand patterns to support forecasting and production planning.
• Improve processes involving order management and schedule visibility.
• Manage escalations, customer complaints, and service recovery actions.
• Generate and review key customer and production planning metrics.
• Maintain relationships with key accounts to understand expectations and future requirements.
• Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

Conocimientos

Customer service

Production planning

Scheduling

Order management

Forecasting

Educación

Bachelor's degree in Business, Supply Chain, Operations Management, or related field

Descripción del empleo

Hutchinson Group in Guanajuato, Mexico, is seeking an experienced Customer Service Lead to oversee daily operations, ensure accurate order entry, and resolve issues quickly. The role works closely with Production, Planning, Purchasing and Logistics to align orders with capacity and material availability.

You will lead planning meetings, monitor progress, analyze demand patterns, and drive improvements in lead times and schedule adherence while maintaining strong relationships with key accounts