Product Quality Engineer (Sustaining)

HCLTech; Ciudad Juárez; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

HCLTech in Juárez, Mexico, seeks a Product Quality Engineer to safeguard mass production quality of our server and rack products at partner facilities. You will lead root cause analysis and drive corrective actions while collaborating with cross-functional teams across hardware and manufacturing to uphold our high quality standards.

The ideal candidate has experience in supplier and customer quality reporting, strong analytical and problem-solving skills, and fluency in English and Spanish;

Formación

• Bachelor's degree in Electrical or Mechanical Engineering or related field.
• Experience in supplier and customer management.
• Experience creating supplier/customer quality reports.
• Strong analytical, problem-solving, and creative-thinking skills with quality tools; bilingual English/Spanish.
• Willingness to travel to manufacturing facilities.

Responsabilidades

• Oversee mass production quality of server and rack products at partner facilities.
• Investigate and triage quality incidents; drive RCCA actions.
• Collaborate with Hardware Quality Engineering to mitigate risks in supply chain.
• Organize hardware/firmware change implementations at manufacturing sites.
• Document changes, open issues, and lessons learned for continuous improvement.

Conocimientos

Supplier/customer management

Quality reporting

Analytical thinking

Bilingual English/Spanish

Travel readiness

Educación

Bachelor's degree in Electrical or Mechanical Engineering or related field

Descripción del empleo

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We are seeking a highly motivated and experienced Product Quality Engineer to join our team in Juárez, Mexico. In this role, you will be responsible for ensuring the mass production quality of our server and rack products, manufactured at our partner facilities. You will be a key player in maintaining our high-quality standards by driving root cause and corrective actions. This position requires a combination of technical expertise, problem-solving skills and strong communication to collaborate effectively with our internal teams and external partners.

Key Responsibilities

• Manufacturing Quality Oversight: Actively monitor and support mass production of our server and rack systems at partner manufacturing facilities ensuring strict adherence to our quality standards.
• Incident Triage and Resolution: Promptly investigate and triage product quality incidents reported from our data centers by identifying root cause and driving effective corrective/preventive actions (RCCA).
• Cross-Functional Collaboration: Partner closely with the Hardware Quality Engineering team to proactively identify and mitigate production and shipment risks to ensure a seamless supply chain.
• Change Management: Organise and oversee the implementation of hardware and firmware changes at our manufacturing sites to ensure smooth transitions and minimal disruption.
• Documentation and Reporting: Track and document all active changes, open quality issues and lessons learned to foster continuous improvement and knowledge sharing.

Minimum Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Proven experience in supplier/customer management.
• Demonstrated experience in creating supplier/customer quality reports.
• Strong analytical, problem-solving and creative thinking skills with experience utilizing associated quality tools. Fluency in both English and Spanish is required.
• Ability to travel to manufacturing facilities as required.

Work Measurements

• Issue Response and Resolution: Adherence to the following Service Level Agreements (SLAs) for responding to and driving the closure of factory and data center quality issues:
  1. P0 (Critical): Response and initiation of investigation within 4 hours.
  2. P1 (High): Response and initiation of investigation within 1 business day.
  3. P2 (Medium): Response and initiation of investigation within 3 business days.
  4. P3 (Low): Response and initiation of investigation within 5 business days.
• Risk Identification and Escalation: Proactively identifying manufacturing quality and shipment risks, consolidating initial information, and escalating to the Meta Product Quality Engineering (PQE) teams in a timely manner.
• Quality Notification and Change Management: Timely creation of quality and change notifications using business tools, with a standard of within 2 business days for regular requests and same-day turnaround for urgent requests.
• Report Compliance: Ensuring external partners submit quality reports on schedule and in compliance with established standards.
• Documentation and Process Implementation: Timely and accurate preparation of quality documentations as requested, and support new process implementation and site audit.