Product Ops Intern

DiDi Global; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

DiDi Global is seeking a Product Operations professional to support SSL markets across Latin America. You will help define features, track performance, and collaborate with Product Managers to drive successful launches.

The role emphasizes documenting specs, user flows, and release notes while leveraging English and Spanish for clear communication. You’ll work in a hybrid setup, partnering with global teams to optimize internal tools and processes to deliver seamless experiences for our users

Qualifications

• Educational background: Studying Engineering, Business Administration or related fields ideally to be graduated in 1 year.
• Must-have: Strong Excel skills; Proficiency in English & Spanish; Clear communicator; Proven problem solving skills; Excellent organization and time management.
• Nice to have: SQL knowledge; Experience using programming languages or tools for data extraction and analysis (Python, R, etc).

Responsibilities

• Supporting the product development pipeline in SSL, including feature definition and performance tracking.
• Collaborating with Product Managers and cross-functional teams to ensure successful execution and continuous improvement of product initiatives.
• Helping document product specs, user flows, and release notes, ensuring clarity and alignment across teams.

Skills

Excel

English

Spanish

Clear communication

Problem solving

Organization

AI productivity tools

SQL knowledge (nice to have)

Python/R for data analysis

Education

Engineering or Business Administration (studying, to graduate in 1 year)

Tools

Python

R

AI tooling for research/analysis

Job description

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Product Operations Team you will be at the intersection of strategy, execution, and user experience. You’ll play a key role supporting the development and continuous improvement of our product across Spanish-speaking Latin American (SSL) countries.

You’ll work cross-functionally to support product launches, optimize processes, and ensure that our internal tools are leveraged to deliver a seamless experience for our users.

Role Responsibilities

• Supporting the product development pipeline in SSL, including feature definition, and performance tracking.
• Collaborating with Product Managers and cross-functional teams to ensure successful execution and continuous improvement of product initiatives.
• Helping document product specs, user flows, and release notes, ensuring clarity and alignment across teams.

Role Qualifications

• Educational Background: Studying Engineering, Business Administration or related fields ideally to be graduated in 1 year
• A strong interest in digital products and a desire to learn how product operations support scalable growth.
• Must-have:
• Strong Excel skills a must
• Proficiency in English & Spanish
• Clear Communicator - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights
• Proven problem solving skills
• Excellent organization and time management systems for yourself and your stakeholders
• Proficiency in AI as a productivity driver for research, analysis, and prototyping tools
• Nice to have:
• SQL knowledge
• Demonstrate experience using programming languages or tools for data extraction and analysis such Python, R, etc

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms