Product Manager, Customer Onboarding - Global UX

Teradata; México; A distancia; MXN 1,300,000 - 1,673,000; Jornada completa

Descripción de la vacante

A leading data analytics company is seeking a Product Manager to lead the onboarding experience for their data product suite. The role involves defining and improving onboarding journeys to enhance product adoption and customer confidence. The ideal candidate has over 5 years of experience in product management, especially in SaaS environments, and strong communication skills. This position offers a flexible work model and a commitment to diversity and inclusion.

Servicios

Flexible work model

People-first culture

Commitment to diversity and inclusion

Formación

• 5+ years of experience in product management, preferably with SaaS or data platform products.
• Proven experience designing or optimizing onboarding flows, user journeys, or customer adoption strategies.
• Empathy for users of varying technical expertise, from data scientists to non-technical business users.

Responsabilidades

• Own the onboarding experience from account setup to first value realization.
• Define product requirements that align onboarding with customer outcomes.
• Collaborate with cross-functional teams to develop onboarding paths.

Conocimientos

Product management

Onboarding flow design

Systems thinking

User onboarding analytics

Communication skills

Herramientas

Pendo

Heap

Amplitude

WalkMe

Descripción del empleo

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You'll Do

We are seeking a strategic and customer-obsessed Product Manager to lead the onboarding experience for our complex data product suite. In this role, you will define and deliver seamless, intuitive onboarding journeys that reduce time to value, increase product adoption, and build customer confidence from day one.

Responsibilities:

• Own the end-to-end onboarding experience, from account setup and guided tours to data ingestion and first value realization.
• Define product requirements and success metrics that align onboarding with key customer and business outcomes.
• Deeply understand user personas, workflows, and pain points, especially in navigating complex data architectures.
• Develop self-serve, contextual, and personalized onboarding capabilities—including product-led tutorials, walkthroughs, and progress tracking.
• Collaborate with UX and content design to ensure onboarding flows are clear, concise, and scalable across product lines.
• Partner with implementation and customer success teams to bridge the gap between self-serve onboarding and high-touch support.
• Use data and feedback to continuously iterate and improve onboarding experiences.
• Ensure onboarding aligns with broader customer lifecycle stages, including activation, expansion, and retention.
• Advocate for onboarding best practices across internal teams and help shape a consistent experience across the product suite.
  
  

Who You'll Work With

You’ll partner closely with design, engineering, cloud operations, IT, customer success, documentation, and marketing teams to develop frictionless onboarding paths tailored to users with varied technical backgrounds—from data analysts to enterprise administrators. Your work will help transform a technically robust platform into a user-friendly experience that customers can adopt and scale with ease.

What Makes You a Qualified Candidate

• 5+ years of experience in product management, preferably with SaaS or data platform products.
• Proven experience designing or optimizing onboarding flows, user journeys, or customer adoption strategies.
• Strong systems thinking; able to balance technical complexity with customer simplicity.
• Familiarity with user onboarding analytics tools (e. g. , Pendo, Heap, Amplitude, WalkMe).
• Experience collaborating with cross-functional teams including engineering, design, support, and go-to-market.
• Exceptional communication skills—able to simplify the complex and align stakeholders around a shared vision.
  
  

What You Will Bring

• Empathy for users of varying technical expertise, from data scientists to non-technical business users.
• Bonus: Experience working with data ingestion, data modeling, analytics platforms, or enterprise-scale SaaS solutions.
  
  
  
  

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.