Product Investigation & Complaints Management Laboratory Manager

Johnson & Johnson; Ciudad Juárez; Presencial; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading healthcare company in Ciudad Juárez is seeking a Product Investigation & Complaints Management Laboratory Manager to oversee the Complaint Management Unit. You will ensure compliance and accuracy in data handling, lead project teams, and generate performance reports. The ideal candidate has a relevant bachelor's degree, significant experience in quality management, and is bilingual in English and Spanish. This role provides an opportunity to drive improvements in product complaint handling processes.

Formación

• 8-10 years of experience in relevant fields, including 2-3 years in Quality.
• Ability to communicate effectively in English and Spanish is preferred.
• Demonstrated international experience is advantageous.

Responsabilidades

• Ensure accuracy in the global complaint handling system.
• Identify failures in the complaint handling system.
• Lead project teams and communicate effectively.
• Generate performance metrics reports.
• Chair monthly review meetings.

Conocimientos

Bilingual in English and Spanish

Strong communication skills

Quality management

Leadership

Data analysis

Educación

Bachelor's degree in Business Administration, Computer Science, or Engineering

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Ciudad Juarez, Chihuahua, Mexico

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position:

Product Investigation & Complaints Management Laboratory Manager

Purpose:

Under minimal direction, the Complaint Management Unit Manager will oversee the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site. They will maintain quality processes related to product complaint handling, procedures, and controls, ensuring compliance with company procedures and regulations.

Responsibilities:

• Ensure accuracy and completeness of data entry into the global complaint handling system.
• Proactively identify failures in the complaint handling system, monitoring activities to prevent delays.
• Communicate system issues and resolutions to the global team.
• Lead multi-regional project teams and demonstrate strong communication skills.
• Generate and distribute performance metrics reports.
• Chair monthly review meetings and communicate business issues or opportunities.
• Follow all health, safety, and environmental guidelines.
• Ensure compliance with all applicable regulations and policies.
• Perform additional duties as assigned.

Qualifications / Requirements:

• Bachelor's degree in Business Administration, Computer Science, or Engineering.
• 8-10 years of experience, including 2-3 years in Quality.
• Bilingual in English and Spanish preferred.
• Strong communication skills and international experience.