Product Designer, Collector Engagement

Fanatics Commerce; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Fanatics Collectibles in Mexico City seeks a Product Designer III to craft collector-facing experiences. You will partner with Product, Engineering, and Brand to design programs, progression, rewards, leaderboards, and check-ins across live events and retail contexts.

We value at least 3+ years of experience, a strong portfolio of mobile consumer work, and fluency in English. The role emphasizes complex systems made legible and scalable within our design system.

Qualifications

• 3+ years of professional product design experience.
• Portfolio showing shipped consumer mobile work with end-to-end ownership.
• Ability to design rules-based or state-heavy experiences (progression, loyalty, wallets, marketplaces).
• Strong proficiency in Figma with components and variables.
• Experience contributing to an established design system.

Responsibilities

• Design end-to-end experiences for collector programs from flows to production-ready UI.
• Create collector-facing surfaces where multiple programs coexist without clutter.
• Clarify rules-based mechanics: eligibility, progress, rewards, expiry, and non-qual paths.
• Bridge physical-to-digital handoff: card scanning, check-in in challenging conditions.
• Build reusable components and patterns for scalable program surfaces.
• Collaborate daily with frontend engineers on feasibility and handoff.
• Partner with Product on program mechanics beyond presentation.
• Support accessibility, localization, and consistency across surfaces.
• Iterate designs based on usability testing and telemetry.

Skills

Product design

Mobile design

UX research

Design critique

Prototyping

Education

Bachelor’s degree in Design or HCI

Tools

Figma

Design systems

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

We are seeking a Product Designer III to design the collector-facing experiences delivered by the Collector Engagement team.

This designer will partner closely with Product, Engineering and Brand to design how collectors discover, understand, progress through and complete programs — spanning progression and quest experiences, redemption and reward flows, leaderboards, and check-in moments in retail and live event environments. These are mechanics-heavy experiences governed by real rules and real rewards, so the core craft challenge is making complex systems immediately legible without losing the moments that make collecting exciting.

Responsibilities

• Design, prototype and deliver end-to-end experiences for assigned collector programs, from flows and wireframes through production-ready UI
• Design the collector-facing surfaces where progress across multiple concurrent programs must coexist without overwhelming the collector
• Make rules-based mechanics understandable, including eligibility, progress state, reward tiers, expiry, and the paths where a collector does not qualify
• Design the physical-to-digital handoff, including card scanning and check-in moments that occur in poor lighting, on constrained connections, and in crowded environments
• Build and extend reusable components and patterns for program surfaces so that each new program is assembled from existing building blocks
• Collaborate daily with frontend engineers on feasibility, interaction states, motion and handoff, and stay engaged through implementation review
• Partner with Product on program mechanics, contributing to what a program is and not only how it is presented
• Contribute to accessibility, localization readiness, and consistency across collector-facing surfaces
• Validate designs with collectors and against program telemetry, and iterate on the results
• Contribute to design critique and support quality across the broader design team
• Stay current with consumer mobile design patterns and apply relevant advancements to collector experiences

Required Qualifications

• 3+ years of professional product design experience
• Portfolio demonstrating shipped consumer mobile work, with clear ownership of end-to-end flows
• Strong range from ambiguous problem definition through flows, interaction detail, and polished, engineering-ready UI
• Experience designing rules-based or state-heavy experiences such as progression, loyalty, wallets, or marketplaces
• Strong proficiency in Figma, including building and maintaining components and variables
• Experience working within and contributing to an established design system
• Understanding of mobile interaction patterns, accessibility fundamentals, and platform conventions
• Ability to present and defend design decisions to Product and Engineering partners, and to revise them in response to new information
• Strong collaboration and communication skills within cross-functional environments
• Professional working proficiency in English, with daily collaboration across US-based stakeholders
• Bachelor’s degree in Design, Human-Computer Interaction, or related field, or equivalent practical experience

Preferred Qualifications

• Experience designing gamified systems, quests, achievements, or progression mechanics
• Experience designing for physical-to-digital interactions such as scanning, QR or NFC
• Motion and prototyping skills for communicating reward, unlock and reveal moments
• Experience designing for live events, venues, or retail environments
• Familiarity with design tokens and multi-surface component libraries
• Passion for sports, collectibles, creators, or digital communities

Design Contribution

This role requires strong hands-on product design expertise. Designers at this level are expected to independently deliver production-ready designs for assigned programs, contribute to the component library and pattern decisions that support them, and maintain high standards for usability, consistency and craft quality consistent with role expectations.

As part of Fanatics Collectibles’ continued global growth, we are establishing a new technology hub in Mexico City focused on operational excellence, platform scalability, trust, and customer experience. This team partners closely with Customer Experience (CX), Trust & Safety, Fraud Prevention, Payments, and Financial Operations organizations to build scalable systems and operational tooling that support millions of users and transactions globally.