Product Analyst, Client Connectivity

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A multinational banking company in Mexico City is hiring a Product Analyst for Client Connectivity. This role focuses on enhancing client experiences by managing various payments and liquidity projects. Ideal candidates should have experience in client connectivity and project management skills, with a strong focus on SME payments. Join our team to make a significant impact and drive client satisfaction.

Formación

• Experience in Client Connectivity or related field is desired.
• Experience in managing multiple projects in a financial services environment preferred.
• Strong communication skills are essential.

Responsabilidades

• Support maintenances for existing bank clients.
• Coordinate Product and Channel fulfilment to meet project scope.
• Collaborate with stakeholders across multiple regions.

Conocimientos

Knowledge of SME Payments

Liquidity Management

Project Management

Descripción del empleo

Overview

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Product Analyst, Client Connectivity.

Role Purpose:

Join HSBC Global Payments Solutions (GPS) as part of our Enablement management group, within our Client Implementation team. At HSBC, our Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of Product Enablement Manager in Client Implementation is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You’ll be at the forefront of maintaining GPS products for existing bank clients, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Responsibilities

• Provide support on maintenances required for existing bank client base, utilizing your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
• Support proactive project management methodologies and organizational design to assist in managing multiple client projects efficiently.
• Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
• Own client communication throughout the full project lifecycle and beyond on simple ETD projects. Assist in client communication throughout the project lifecycle and beyond on complex ETD projects.
• Ensure internal timelines are met by coordinating cross-functional teams, tracking key deliverables, escalating appropriately and guiding alignment through regular touchpoints.
• Ensure client is able to operate their accounts and services as expected, and project expectations are met before project is considered completed.
• Complete the completion of internal and external project processes, including billing documents, accurately and promptly.
• Own the management of fulfilment requests with documented process steps and data-driven feedback to optimize internal processes and project delivery.
• Assist in streamlining documentation processes using tools like Gdocs to ensure accurate and timely delivery.
• Continuously adapt to balance and prioritize different demands of the team.
• Being up to date with product and technical developments to support the most appropriate customer solution.
• Maintain a balanced approach to work and life, even when under pressure.