Procurement Operations Leader — Client Service Desk

Chain IQ; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Chain IQ is seeking a Procurement Operations and Client Service Desk Manager to lead end-to-end P2P operations and client service across multiple regions from Mexico City. The role focuses on process excellence, controls, and continuous improvement in a global procurement setting.

The position requires owning and improving SLAs, KPIs, and incident escalation, while managing onboarding, tooling, and performance reporting to senior stakeholders.

Responsabilidades

• Provide leadership for end-to-end P2P operations and client service desk.
• Oversee supplier onboarding, catalogue/content management, PR to PO processing.
• Ensure compliant use of P2P platforms across clients and regions.
• Own service delivery performance with SLAs, OLAs, KPIs.
• Act as escalation point for critical P2P incidents and risks.
• Drive client onboarding and transition to steady state.
• Define and improve P2P KPIs and automation.
• Lead workforce planning, coaching, and performance management.
• Maintain internal controls within all P2P activities.
• Produce reports to senior stakeholders.

Descripción del empleo

Chain IQ is seeking a Procurement Operations and Client Service Desk Manager to lead end-to-end P2P operations and client service across multiple regions from Mexico City. The role focuses on process excellence, controls, and continuous improvement in a global procurement setting.

The position requires owning and improving SLAs, KPIs, and incident escalation, while managing onboarding, tooling, and performance reporting to senior stakeholders.