Senior Procurement Operations & Service Desk Consultant

Chain IQ; Ciudad de México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Chain IQ is seeking a Senior Consultant in Procurement Operations & Client Service Desk to join our global team in Mexico City. You will manage and optimize end-to-end procurement processes, support day-to-day P2P activities, and collaborate with cross-functional teams to deliver value to clients.

The role focuses on improving platforms, educating end users, and maintaining solid KPIs, SLAs, and internal controls.

Qualifications

• Bachelor's degree in business administration, supply chain management, finance, or related field.
• Experience with procurement software and a helpdesk tool; ServiceNow is a plus.
• Strong English communication skills, both written and spoken.
• Excellent collaboration and cross-functional teamwork abilities.

Responsibilities

• Collaborate with Head Operational Procurement and Client Service Desk to optimize systems and capabilities.
• Manage day-to-day operational processes to ensure accurate and timely ordering and receipt of goods and services.
• Drive process improvement of P2P platforms, user education, and change management.
• Provide expertise across P2P issues and support client integration and onboarding.
• Ensure KPIs, SLAs, and internal controls framework are maintained.
• Collaborate with cross-functional teams to streamline workflows.
• Handle, maintain and document client requests via ticketing system against service catalog.
• Maintain knowledge management systems and client education materials.

Skills

English Fluent

Procurement software experience

Microsoft Office Suite

Education

Bachelor's degree in business administration, supply chain management, finance, or related field

Tools

ServiceNow

Job description

Chain IQ is seeking a Senior Consultant in Procurement Operations & Client Service Desk to join our global team in Mexico City. You will manage and optimize end-to-end procurement processes, support day-to-day P2P activities, and collaborate with cross-functional teams to deliver value to clients.

The role focuses on improving platforms, educating end users, and maintaining solid KPIs, SLAs, and internal controls.