Process Improvement Senior Analyst

at Nutanix; Ciudad de México; A distancia; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Process Improvement Analyst to enhance operational efficiency within its Revenue Operations Team. This pivotal role involves analyzing existing workflows, identifying inefficiencies, and recommending actionable improvements. The ideal candidate will possess a strong background in process improvement within software environments, along with excellent analytical and communication skills. Enjoy the flexibility of a remote work setup while collaborating with a dedicated team focused on continuous improvement and operational excellence. If you're ready to make a significant impact and drive change, this opportunity is perfect for you.

Formación

• 7+ years of experience in process improvement, preferably in software environments.
• Proficiency in process mapping and data visualization tools.

Responsabilidades

• Map and document existing processes across departments.
• Develop recommendations to streamline processes and improve compliance.

Conocimientos

Process Improvement

Analytical Skills

Communication Skills

Problem-Solving

Stakeholder Influence

Detail-Oriented

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Information Systems

Herramientas

Visio

Lucidchart

Bizagi Modeler

Power BI

Tableau

Salesforce

UiPath

Descripción del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

The Senior Process Improvement Analyst will play a pivotal role in enhancing operational efficiency and policy alignment within Nutanix Revenue Operations Team. The ideal candidate will have a proven track record of driving process improvements in software environments, leveraging analytical skills, and implementing scalable solutions. Based in Mexico, this role collaborates cross-functionally to identify inefficiencies, recommend improvements, and oversee implementation efforts.

About the Team

At Nutanix, you will be joining the Revenue Operations Team, a close-knit group of three dedicated professionals located across the USA. Our team culture is centered around support and collaboration; we encourage each other to share insights, tackle challenges together, and celebrate our successes, fostering an environment where everyone can thrive. You will report to the Senior Manager, Revenue Operations, who is focused on driving team performance while nurturing a culture of open communication and continuous improvement. The work setup is entirely remote, allowing you to enjoy the flexibility and work-life balance that comes with it, with no in-office days required. Furthermore, there is no travel requirement for this role, giving you the opportunity to maintain a consistent and comfortable work environment.

Your Role

• Map, analyze, and document existing processes across departments.
• Identify inefficiencies, bottlenecks, and gaps in workflows.
• Develop actionable recommendations to streamline processes and improve compliance.
• Benchmark industry best practices to drive operational excellence.
• Collaborate with stakeholders to ensure alignment on process changes.
• Monitor and report on the performance of implemented process improvements.
• Facilitate training sessions and develop process documentation for stakeholders.
• Support the team manager in prioritizing initiatives and managing resources.

What You Will Bring

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• 7+ years of experience in process improvement, preferably within a software company’s Revenue Operations team.
• Proven track record of designing and implementing scalable processes in software or SaaS environments.
• Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart, Bizagi Modeler).
• Experience with data analysis and visualization tools (e.g., Power BI, Tableau).
• Proficiency in English business writing.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with software development processes and agile methodologies is a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to influence stakeholders and drive change.
• Detail-oriented with a focus on delivering measurable outcomes.

• Experience with Salesforce, including workflow automation and process optimization.
• Expertise in UiPath process mining, task mining, and communication mining tools.
• ITIL certification or experience with IT service management frameworks.
• Experience working with CRM, ERP, or other enterprise software systems.

Work Setup

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.