Process Improvement Manager

Mstar; Tijuana; On-site; MXN 600,000 - 900,000; Full time

Job summary

MStar in Baja California, Tijuana is seeking a results-driven Continuous Improvement Lead to identify opportunities, redesign workflows, and promote automation across functions. You will guide cross-functional initiatives aligned with strategic objectives.

You will establish KPIs, collaborate with Technology and business stakeholders, and develop procedures, maps, and documentation to sustain a data-driven culture.

Qualifications

• 3+ years of experience leading continuous improvement, operational transformation, or process automation projects.
• Experience managing cross-functional projects and coordinating multidisciplinary teams.
• Strong background in KPI and SLA development, performance monitoring, and data-driven decision-making.
• Experience implementing technology solutions to improve operational efficiency.
• Experience in financial services, fintech, banking, leasing, or service-oriented industries is preferred.
• Intermediate-to-advanced English proficiency, with the ability to participate in meetings and prepare executive presentations.

Responsibilities

• Lead the mapping, documentation, analysis, and redesign of end-to-end processes across the organization.
• Identify operational bottlenecks, risks, redundancies, and opportunities to improve productivity and customer experience.
• Develop and implement continuous improvement initiatives focused on efficiency, quality, and profitability.
• Lead cross-functional projects involving operational transformation, process automation, and technological improvements.
• Establish and monitor KPIs and SLAs to measure process performance and project effectiveness.
• Collaborate with Technology and business stakeholders to prioritize automation opportunities and system enhancements.
• Develop and maintain operational procedures, policies, process maps, and workflow documentation.
• Coordinate action plans resulting from audits, operational findings, and strategic initiatives.
• Promote a data-driven culture of continuous improvement and accountability.

Skills

Analytical thinking

Project management

Stakeholder influence

Process automation

Job description

This role will be responsible for identifying improvement opportunities, redesigning workflows, promoting automation, and leading cross-functional initiatives aligned with the company's strategic objectives. The ideal candidate combines strong analytical capabilities, project management expertise, and the ability to influence stakeholders across multiple business areas.

Key Responsibilities

• Lead the mapping, documentation, analysis, and redesign of end-to-end processes across the organization.
• Identify operational bottlenecks, risks, redundancies, and opportunities to improve productivity and customer experience.
• Develop and implement continuous improvement initiatives focused on efficiency, quality, and profitability.
• Lead cross-functional projects involving operational transformation, process automation, and technological improvements.
• Establish and monitor KPIs and SLAs to measure process performance and project effectiveness.
• Collaborate with Technology and business stakeholders to prioritize automation opportunities and system enhancements.
• Develop and maintain operational procedures, policies, process maps, and workflow documentation.
• Coordinate action plans resulting from audits, operational findings, and strategic initiatives.
• Promote a data-driven culture of continuous improvement and accountability.

Previous Experience

• At least 3 years of experience leading continuous improvement, operational transformation, or process automation projects.
• Proven experience managing cross-functional projects and coordinating multidisciplinary teams.
• Strong background in KPI and SLA development, performance monitoring, and data-driven decision-making.
• Experience implementing technology solutions to improve operational efficiency.
• Experience in financial services, fintech, banking, leasing, or service-oriented industries is preferred.
• Intermediate-to-advanced English proficiency, with the ability to participate in meetings and prepare executive presentations.

We are committed to providing equal employment opportunities and do not discriminate on any grounds, including age, gender, disability, race, religion, sexual orientation, or any other personal characteristic. Our recruitment and selection process is completely free of charge at every stage. We will never request payment or fees from candidates as a condition of participating in our hiring process.