Process Developer - I2C

Genpact; Zapopan; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology services company is looking for a Process Developer to manage customer receivables, resolve disputes, and maintain accounts. Candidates should have a Bachelor's in Finance or Business Administration and strong skills in Excel. Ideal for those who thrive in a fast-paced environment and seek opportunities for learning and development. This full-time position is based in Zapopan, Jalisco, Mexico.

Servicios

Hands-on experience and mentorship

Continuous learning opportunities

Dynamic work environment

Formación

• Business School Degree or qualification (Finance or Business Administration or equivalent).
• Ability to work under pressure in a dynamic environment.
• Cultural Awareness in a diverse and international environment.

Responsabilidades

• Resolve customer receivable issues and disputes.
• Daily interaction with external customers regarding receivables.
• Maintain call logs and encouraged payment dates.

Conocimientos

Microsoft Office proficiency

Effective cash collection skills

Financial Analysis Skills

Good Communication Skills

Interpersonal and partnership skills

Analytical thinking

Educación

Bachelor's degree in Finance or Business Administration

Herramientas

Excel

Descripción del empleo

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of [Process Developer], [I2C]!

• Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analyzing, and reviewing client data.

• Daily interaction with external customers, including acquiring up-to-date information on receivables and payments and following up if encouraged payments have not been received

• Review ageing of accounts and initiate calls to customers to arrange for payment, in line with portfolio strategy.

• Maintain call logs and encouraged payment dates

• Resolve customer enquiries promptly & accurately, by understanding customer market & needs.

• Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

• Have a controllership overview of the dunning cycle/letters.

• Validate that reports meet the company’s risk & financial requirements.

• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

• Opportunities to take part in projects, for those interested in personal / professional development opportunities.

• Accomplish all your responsibilities in line with the company’s compliance and integrity requirements.

• Business School Degree or qualification (Finance or Business Administration or equivalent).

• Ability to work under pressure in a dynamic environment.

• Microsoft Office proficiency, especially Excel.

• Proven effective cash collection skills, with detail orientation.

• Shown Financial Analysis Skills

• Good Communication Skills

• Ability to be pro-active and to think “creatively”.

• Excellent shown interpersonal and partnership skills.

• Excellent verbal and written communication skills.

• Capable of resourceful problem solving, while remaining customer focused.

• Cultural Awareness in a diverse and international environment.

• Thirst for learning! Analytical thinking and ability to learn fast.

· Personal culture and ability to deal with the client properly

· High motivation and willingness to learn

· Ability to work under pressure in a dynamic environment.

· Ability to be flexible and adapt to constantly changing priorities

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Management Trainee

Primary Location

Guadalajara, Zapopan

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jul 16 , 2025,

Unposting Date

Aug 16 , 2025, 11:59:00 PM

Master Skills ListOperations

Job CategoryFull Time