Process Analyst

Buscojobs México; Veracruz; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global fintech company in Veracruz is seeking a Senior Specialist for Business Process Management to optimize processes and enhance customer service. The ideal candidate has at least 3 years of experience in SAP HCM, strong analytical skills, and is fluent in English. This role offers a competitive salary, learning opportunities, and the chance to work in an inclusive environment.

Servicios

Competitive salary

Learning opportunities

Inclusive work environment

Formación

• Minimum of 3 years domain experience.
• Experience with SAP SSFF and full life cycle implementations.
• Fluent in English, Portuguese is a plus.

Responsabilidades

• Develop and deliver process management documentation.
• Oversee documentation updates and process standardization.
• Optimize roadmap and manage backlog for Care processes.

Conocimientos

Communication skills

Project management

Analytical skills

Intercultural team collaboration

Educación

Bachelor in Human Resources, Computer Science, Mathematics, Physics, or similar

Herramientas

SAP HCM Payroll

SAP Success Factors

Descripción del empleo

Distribution Process Optimization (DPO) Lead MAZ

Senior Specialist, Business Process Management

Do you believe that optimizing business processes can sustain the delivery of better customer service? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Business Process Management.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

You will develop and deliver process management documentation for internal and external operations staff. Your responsibilities will include (but will not be limited) to overseeing CSR-T1 documentation including article updates and maintenance, process standardization and feedback loop. Providing guidance to back-office areas in article and process development tasks. Gathering new requirements, features and/or changes from product/process managers and translating them into user business requirements, procedure guidelines while executing within the required timelines (This applies to projects assigned by the manager based on complexity, knowledge, career path and stakeholders’ participation). You will be responsible for developing, optimizing, and implementing changes for both new and existing processes for Tier1, identifying OKR’s opportunities and eliminating exceptions to improve customer experience.

You will have end-to-end ownership of the assigned Jira process board (based on DRI Care Process Matrix) and will be responsible for optimizing the roadmap, managing backlog, driving data analysis, process mapping, investigating and testing for Care processes.

Join us, and let’s connect the world

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Success Factors Ecp Business Process Consultant

Location: Cuauhtemoc, Distrito Federal SAP

Hoy

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

To address customer requirements in SAP Success Factors for cross industries.

As SAP consultant, will have to support current and upcoming SAP projects as well as key customers on their implementations of SAP SSFF Employee Central Payroll.

HCM payroll Background is required to support our HCM customers in their migration to SAP Success Factors ECP solution.

Knowledge on Recruiting Management, Compensation, Onboarding, and rest of SF suite components is a plus.

Build competencies at SAP to deliver solutions to Customers.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Minimum of 3 years Domain experience.
• Minimum 2 full life cycle SAP HCM Payroll / SSFF ECP implementations.
• Good knowledge on Mexican Payroll (Argentinean, Colombian or any other LAC country is a plus).
• Good knowledge of Employee Central component.
• HCM line of businesses and processes knowledge is required.
• Knowledge on RM, RMK, Comp, Onb, P&G, LMS and other SSFF components is desirable.
• Experience in project management is desirable.
• Good knowledge on SSFF integrations with HCM and SAP products.
• Good Presentation and communication skills
• Good command on English language (Portuguese is a plus)
• Able to work in an intercultural team.
• Proven presentation skills.

EXPECTATIONS AND TASKS

• Be actively involved in the preparation, conception, realization and Go Live of customer implementation projects.
• Demonstrate the ability to plan, run, and manage workshops/meetings with internal and external clients.
• Gain expertise in SAP Success Factors.
• Providing a creative source of ideas/solutions to address problems
• Delivering billable components that meets a customer’s needs.

WORK EXPERIENCE

Minimum of 3 years Domain experience, with a minimum of 2 years of SAP SSFF experience. 2 full life cycle SAP HCM/SSFF implementations

EDUCATION

Bachelor in Human Resources, Computer Science, Mathematics, Physics, or similar

LANGUAGE SKILLS

• English - Fluent in both spoken and written English (mandatory)
• Portuguese - Fluent in both spoken and written Portuguese (Optional)

Bring out your best

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.