Problem Management Lead - Root-Cause & Incident Expert

DXC Technology; Ciudad de México; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking a Problem Management/ITSM professional to optimize incident handling and prevent recurrence across an enterprise IT landscape in Mexico City. You will coordinate technical specialists, perform root cause analysis, and drive improvements with a focus on service reliability.

The role requires ITIL foundations, strong communication, and collaboration across teams. The work environment emphasizes in-person collaboration with flexibility to support wellbeing and productivity.

Formación

• Experience with ITIL processes and problem management.
• Ability to conduct root cause analysis and drive permanent solutions.
• Proven collaboration with technical and business teams in enterprise IT.

Conocimientos

Problem management

Incident management

Root cause analysis

ITIL v3 Foundation

ITIL 4 Foundation

Cross-functional collaboration

Analytical thinking

Communication

Educación

ITIL Foundation certifications (or equivalent)

Bachelor's degree in IT or related field

Lean IT / Six Sigma training

Herramientas

BMC Helix

ServiceNow

ITSM tools

Descripción del empleo

DXC Technology is seeking a Problem Management/ITSM professional to optimize incident handling and prevent recurrence across an enterprise IT landscape in Mexico City. You will coordinate technical specialists, perform root cause analysis, and drive improvements with a focus on service reliability.

The role requires ITIL foundations, strong communication, and collaboration across teams. The work environment emphasizes in-person collaboration with flexibility to support wellbeing and productivity.