Pro Customer Service/Sales

Home Depot; Veracruz; On-site; MXN 201,000 - 312,000; Full time

Job summary

Home Depot is seeking a Pro Customer Service/Sales Team member in Veracruz, Mexico. You will assist professional customers with orders, provide product recommendations, and support loading and delivery coordination.

You will build relationships, monitor inventory, and help meet monthly sales goals while upholding safety and excellent customer service standards at the Pro Desk.

Qualifications

• Customer service experience preferred.
• Able to meet monthly sales goals.
• Knowledge of home improvement products a plus.

Responsibilities

• Assist Pro customers with orders, loading, and deliveries.
• Provide tailored product recommendations and solutions for professional clients.
• Build and maintain professional relationships with Pro customers.
• Help achieve monthly sales goals and other in-store metrics.
• Support Pro Desk operations, inventory monitoring, and a clean, safe store environment.

Skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.