Pro Customer Service/Sales

Home Depot; San Luis Potosí; On-site; MXN 201,000 - 312,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team in San Luis Potosí is seeking a customer-focused professional to help Pro customers—from contractors to commercial clients—through order fulfillment, delivery coordination, and expert product recommendations.

You will meet monthly sales goals, maintain a clean, safe store environment, and collaborate with teammates to deliver tailored solutions. Bilingual skills are a plus at locations with diverse customer needs.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to work with teams to meet store goals.
• Bilingual communications skills may be preferred at certain locations.

Responsibilities

• Assist at the Pro Desk and help loading materials.
• Support order fulfillment and delivery coordination.
• Provide expert product recommendations to Pro customers.

Skills

Sales skills

Customer service

Product knowledge

Communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.