Principal Software Engineering

AT&T; Naucalpan de Juárez; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Principal Software Engineer to lead a multidisciplinary team in Mexico City. This hybrid role focuses on technology project design, development, and transformation of contact center services. The ideal candidate should have strong leadership skills, proficiency in backend development, and experience with cloud services. Join a culture of innovation and continuous improvement while working closely with product managers and stakeholders.

Servicios

Life Insurance

Major Medical Expenses

Minor Medical Expenses

Monthly Grocery Vouchers: MXN $3,146

Monthly Restaurant Vouchers: MXN $2,517

Savings Fund

30 days of Christmas Bonus

Employee discounts up to 50% off on eligible mobility plans

Formación

• Minimum of 5 years of professional software development experience.
• At least 2 years in a technical leadership role.
• Fully bilingual in Spanish and English.

Responsabilidades

• Lead the architecture, design, coding, testing, and deployment of software applications.
• Guide engineering team on best practices.
• Collaborate cross-functionally to align technical strategies.
• Promote DevOps practices.
• Mentor engineers in an agile environment.

Conocimientos

Proficient in Python

Java proficiency

Experience with Azure App Services

Microservices architecture

RESTful API design

Integration of APIs

Knowledge of SQL and NoSQL

DevOps practices

Experience with contact center technologies

Educación

Bachelor’s or Master’s degree in Computer Science

Descripción del empleo

Job Description:

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

AT&T is looking for a Principal Software Engineer based in Mexico City. In this role, you will spearhead the design, development, and delivery of diverse technology projects. This role will be central to driving a contact center transformation project, among other strategic initiatives at AT&T. The ideal candidate will lead a multidisciplinary scrum team, ensuring technical excellence, architectural integrity, and seamless integration with internal and third-party systems such as Salesforce and ServiceNow. You will collaborate closely with product managers, architects, and stakeholders to translate business needs into robust technical solutions while fostering a culture of innovation, quality, and continuous improvement.

What you will do:

• Lead the architecture, design, coding, testing, and deployment of diverse software applications spanning backend, frontend, and cloud platforms.
• Guide the engineering team to adopt best practices in software development, quality assurance, automation, and security.
• Collaborate cross-functionally to align technical strategies with organizational goals and ensure timely delivery of impactful software.
• Promote DevOps practices, including CI/CD pipelines, automated testing, and infrastructure as code, to streamline delivery and operations.
• Mentor engineers to develop their skills and grow within a collaborative, agile environment.
• Identify and mitigate technical risks, optimize system performance, and maintain compliance with security standards.
• Lead technical documentation efforts and maintain clear communication with all project stakeholders.

What you will need:

• Proficient in Python and backend development.
• Java proficiency.
• Experience with Azure App Services or other cloud services.
• Skilled in microservices architecture and RESTful API design.
• Familiar with integrating third-party APIs like ServiceNow and Salesforce.
• Knowledge of databases (SQL and NoSQL) and DevOps practices.
• Desired but not required: Experience with contact center technologies, Google CES, IVR, chat automation/intelligence.
• Desired but not required: Experience implementing Generative AI/AI in technical solutions.

Non-Technical Skills:

• Strong leadership and team mentorship abilities, with experience managing or guiding engineering teams.
• Excellent communication skills, capable of bridging technical and non-technical audiences.
• Strategic thinker with a customer-centric mindset and problem-solving orientation.
• Committed to continuous learning and fostering an agile, growth mindset culture.
• Effective at managing multiple priorities and driving projects to successful completion.

What you will bring:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
• Minimum of 5 years of professional software development experience, including at least 2 years in a technical leadership or lead engineer role.
• Proven ability to design and deliver complex software solutions across multiple technology domains and platforms.
• Experience working within Agile methodologies such as Scrum or Kanban.
• Fully bilingual: must speak, read, and write in Spanish and English.
• This position is hybrid, and you may be expected to go into an office 1–3 times per week.

Joining our team comes with amazing perks and benefits:

• Life Insurance
• Major Medical Expenses
• Minor Medical Expenses
• Monthly Grocery Vouchers: MXN $3,146
• Monthly Restaurant Vouchers: MXN $2,517
• Savings Fund
• 30 days of Christmas Bonus
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories

Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.