Premium Onboarding Partner (POP) - CDMX

DoorDash High Volume; Ciudad de México; Presencial; MXN 500.000 - 700.000; Jornada completa

Descripción de la vacante

DoorDash is seeking a Premium Onboarding Partner to collaborate with our highest-value merchants, delivering a best-in-class onboarding experience. You will serve as the primary onboarding contact, building strong merchant relationships and coordinating with Account Owners to support onboarding needs.

In this role, you will proactively anticipate issues, guide merchants through onboarding, and contribute to a differentiated, high-quality service standard that drives merchant success and

Formación

• 2 years of experience in account management, customer support, hospitality, or related field.
• College degree or equivalent experience is preferred.
• Experience with Salesforce (or similar CRM) and Microsoft Office/G Suite; strong Excel skills.

Responsabilidades

• Provide onboarding support and serve as the single point of contact for merchants.
• Interact daily with merchants to ensure a flawless onboarding experience.
• Build long-lasting relationships with merchants to support onboarding success.
• Promote merchant retention by delivering high-quality, white-glove service.
• Prioritize and address onboarding issues in collaboration with cross-functional teams.
• Develop expertise in DoorDash systems to drive positive outcomes for merchants.

Conocimientos

Account management

Customer support

Hospitality

Advisory support

Customer advocacy

Relationship building

Prioritization

Account management experience

Customer service

Educación

Bachelor degree or equivalent

Herramientas

Salesforce

Microsoft Office

G Suite

Excel

Descripción del empleo

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and prioritize issues in partnership with our teams
• Develop expertise in how DoorDash’s systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role–you love helping people
• You excel at building relationshipsYou excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.