CDMX Premium Onboarding Partner (POP)

Doordashmexico; Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

DoorDash is seeking a Premium Onboarding Partner to support our highest-value merchants with a best-in-class onboarding experience. You will act as the direct contact for onboarding activities, build lasting relationships, and collaborate with Account Owners to manage a book of business.

You will work in a new program shaping support as a differentiator, delivering proactive and reactive advisory services to merchants and cross-functional partners.

Formación

• 2 years of experience with account management, customer support, hospitality, or related field.
• College degree or equivalent experience.
• Familiarity with Salesforce (or other CRM software), Microsoft Suite and G Suite.
• Proficiency in Excel (advanced functions).
• Experience providing advisory and partnership-level support through proactive and reactive interactions with customers.
• Experience advocating for customer experience within a team or initiative.
• Experience in an account management or customer service role; loves helping people.
• Strong relationship-building and prioritization skills.

Responsabilidades

• Partner with merchants daily to ensure flawless onboarding experiences.
• Serve as a single point of contact for all onboarding-related concerns.
• Promote merchant retention and success by delivering a best-in-class service experience.
• Prioritize and escalate issues in collaboration with cross-functional teams.
• Develop deep knowledge of DoorDash systems to drive positive outcomes for merchants.

Conocimientos

Account management

Customer support

Hospitality

CRM software

Excel

Relationship building

Priority setting

Educación

College degree

Herramientas

Salesforce

Microsoft Suite

G Suite

Descripción del empleo

About the Team

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Experience Operations team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboardingWork directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and expand issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experienceCollege degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G Suite
• Proficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationships
• You excel at determining prioritization

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.

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To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.