Premium Onboarding Partner (POP)

Rocket Lab; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading company in technology and logistics is seeking a Premium Onboarding Partner to enhance the merchant onboarding experience. This role involves direct interaction with merchants, ensuring high-quality service and problem-solving. Ideal candidates will have a background in customer service and account management, alongside a college degree.

Servicios

Comprehensive benefits

Career development opportunities

Formación

• 2 years of experience in account management or customer support.
• Experience advocating for customer experience.
• Proficiency in CRM software and Excel.

Responsabilidades

• Provide a seamless onboarding experience for high-value merchants.
• Build relationships with merchants as their point of contact.
• Anticipate issues and strategize solutions for onboarding.

Conocimientos

Customer service

Account management

Problem-solving

Educación

College degree or equivalent experience

Herramientas

Salesforce

Microsoft Suite

G Suite

Excel

Descripción del empleo

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationshipsYou excel at determining prioritization

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here continually learns on the job, whether we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, who make our inspiring goals attainable and drive us to greater heights together.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.