Post Market Surveillance Specialist

CH01 CHE Fresenius Medical Care (Schweiz) AG; Reynosa; Híbrido; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Fresenius Medical Care Reynosa plant is hiring a Post Market Surveillance Specialist to review and document product complaints and inquiries, ensuring GDP compliance. You will coordinate with Quality Engineering, Pharmacovigilance and Manufacturing to support investigations, trending, and closure of files.

Bilingual English/Spanish is required, with a preference for a healthcare-related degree. The role sits onsite in Reynosa, Mexico, with opportunities to contribute to global patient safety and

Formación

• Bachelor's degree preferred in Healthcare, Life Sciences, Engineering or related field.
• Strong analytical, communication and customer service skills.
• Fluent in English and Spanish (bilingual) required.

Responsabilidades

• Receive, review, document product complaints and inquiries per GDP.
• Enter complaints into the Complaint Management System from various sources.
• Support investigations, trending analysis, and complaint closure.

Conocimientos

Analytical skills

Communication skills

Customer service

Bilingual English/Spanish

Educación

Bachelor's degree in Healthcare/Life Sciences/Engineering

Herramientas

Excel

MS Office

Descripción del empleo

## Post Market Surveillance SpecialistApply: Onsite: Reynosa, TAMPS, MEX: Full time: Posted Yesterday: End Date: October 23, 2026 (20 days left to apply): R0271238**Post Market Surveillance Specialist** At **Fresenius Medical Care**, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 110,000 employees. Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth. Our values guide how we work:* **We Care** for our patients, each other, and our communities* **We Connect** across teams and borders to deliver excellence together* **We Commit** to doing things the right way—growing with purpose and leading kidney care with integrity and innovation At our Reynosa plant in Mexico, we are committed to the highest standards in the production of disposable medical products for dialysis treatments. With a dedicated team of more than 3,000 employees across four manufacturing sites, the plant focuses on manufacturing essential components such as hemodialysis disposables, peritoneal dialysis (PD) disposables, hemodialysis (HD) machines, and PD cycler machines. By utilizing advanced technologies to ensure the highest standards in dialysis product manufacturing, we’re not only driving innovation—we’re also creating meaningful change for patients worldwide. Join our passionate team and be part of this global impact. As a **Post Market Surveillance Specialist**, you will be responsible for receiving, reviewing, documenting, and processing product complaints and inquiries in compliance with applicable regulations, quality standards, and company procedures. You will collaborate with Quality Engineering, Pharmacovigilance, Customer Service, and Manufacturing teams to support investigations, trending, and complaint resolution.**Key Responsibilities:*** Receive, review, and document product complaints and inquiries using Good Documentation Practices (GDP).* Ensure complaints from multiple sources are accurately entered into the Complaint Management System.* Collect additional information, product samples, and equipment as needed to support investigations.* Support complaint coding, investigation follow-up, trending analysis, and complaint file closure.* Partner with Quality Engineering, Manufacturing, and Pharmacovigilance teams on product investigations and reportable events.* Ensure compliance with regulatory requirements, company policies, and quality system procedures.* Maintain high data accuracy and documentation standards. **Qualifications:*** Bachelor’s Degree preferred, preferably in a Healthcare, Life Sciences, Engineering, or related field.* Experience with complaint handling, quality systems, or medical device regulations preferred.* Strong analytical, communication, and customer service skills.* Proficiency in Microsoft Office applications, particularly Excel.* Experience with complaint management systems and data analysis tools is a plus.* Familiarity with medical terminology preferred.* Fluent English and Spanish (Bilingual required).**Our Offer for You:*** There is a lot you can discover at Fresenius Medical Care, regardless of the field of expertise or level of experience—everything is dedicated to supporting your professional journey.* Whether in front of or behind the scenes, you help make better medicine available to more people worldwide* Individual opportunities for self‐determined career planning and professional development* A corporate culture that encourages innovative thinking—finding the best solution together, not just the fastest one* A team of committed professionals with diverse skills, talents, and experiences* The strength of a successful global corporation combined with the collegial culture of a mid‐sized company