PLM Systems Support Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Ciudad de México; Presencial; MXN 1.528.000 - 2.037.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Professional growth opportunities

Inclusive work environment

Descripción de la vacante

Johnson Controls in NA is seeking an experienced PLM IT Support specialist to monitor, analyze, test, and support PLM-related IT services, ensuring stability and alignment with business needs.

You will own incident, problem, and change management processes, assist with PLM-CAD integrations, and contribute to knowledge transfer within the internal team for long-term operational excellence.

Formación

• University degree or equivalent combination of education and experience.
• At least 6 years of experience in IT support, PLM operations, or a related technical support environment.
• Hands-on experience supporting PLM applications and end-user issue resolution.
• Strong understanding of PLM business processes in engineering or manufacturing environments.
• Experience with incident, problem, and change management practices, preferably within an ITIL-based support model.

Responsabilidades

• Monitor and analyze PLM applications and related IT services to identify issues, trends, and opportunities to improve performance.
• Provide end-to-end support for PLM users, including issue investigation, troubleshooting, resolution, and follow-up communication.
• Support PLM system testing activities such as SIT, UAT, regression testing, and hypercare for releases, upgrades, and configuration changes.
• Assist with PLM-CAD integrations, data and workflow management, user access requests, and system configuration support.
• Work with internal teams and stakeholders to transition support knowledge from external resources into the internal team.
• Maintain incident, problem, and change management records and support service continuity through structured ITIL-based processes.
• Prepare clear documentation, knowledge articles, and status updates to improve repeatability and support handover.
• Contribute to reporting on system health, incident trends, and improvement actions.

Conocimientos

Strong communication

Documentation

Stakeholder management

Troubleshooting

Cross-functional collaboration

Educación

University degree or equivalent

Herramientas

PTC Windchill

Creo

AutoCAD

Inventor

SolidWorks

Autodesk Vault

ServiceNow

Azure DevOps

GitHub

Windows

Linux

Descripción del empleo

Johnson Controls in NA is seeking an experienced PLM IT Support specialist to monitor, analyze, test, and support PLM-related IT services, ensuring stability and alignment with business needs.

You will own incident, problem, and change management processes, assist with PLM-CAD integrations, and contribute to knowledge transfer within the internal team for long-term operational excellence.