Platform Account Engineer

Scopely; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Platform Account Engineer to join their dynamic IT team in Mexico City. This exciting role involves managing user accounts across multiple platforms, including Apple and Google, ensuring a seamless experience for users. You'll collaborate closely with development and IT teams to troubleshoot issues and maintain compliance with platform policies. If you're passionate about technology and eager to contribute to a vibrant gaming community, this opportunity is perfect for you. Join a diverse and supportive environment where your skills will help shape the future of mobile gaming!

Formación

• Bachelor's degree or equivalent experience in Computer Science or related field.
• Experience with user account management tools and systems.

Responsabilidades

• Manage and maintain user accounts on various partner platforms.
• Collaborate with IT to resolve user account-related issues.

Conocimientos

User account management

Security best practices

Problem-solving skills

Interpersonal communication

Organizational skills

Educación

Bachelor's degree in Computer Science

Equivalent experience in Computer Engineering

Herramientas

Apple App Store

Google Play

Okta

Steam

Descripción del empleo

Scopely is looking for a Platform Account Engineer to join our IT team in Mexico City on a hybrid basis.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

The Platform Accounts Engineer will manage and maintain all user accounts on our various partner platforms. The successful candidate will work closely with the development and IT teams to ensure a seamless experience, both during normal operations and during integrations. Additionally, the candidate will handle the Apple App Store and Google Play accounts and their certificates and app transfers.

• Manage and maintain all user accounts on our various partner platforms (Apple, Google, Steam, Nintendo, Okta, etc.)
• Develop and implement processes for creating, modifying, and deleting user accounts on various cloud vendors
• Provide support to users who encounter issues with their accounts.
• Collaborate with IT to resolve user account-related issues.
• Collaborate with the security team to ensure that user accounts are secure.
• Manage Apple App Store and Google Play accounts and certificates.
• Work with the development team to ensure that our mobile apps are accurately signed and deployed.
• Stay up-to-date with the latest updates to the Apple App Store and Google Play policies, and communicate relevant updates to the game teams if needed.
• Ensure that all Scopely apps on the Apple App Store, Google Play, Steam, etc., are up-to-date and in compliance with policies.
• Troubleshoot issues related to app deployment and signing.
• Manage app transfers between accounts on the Apple App Store and Google Play.
• Ensure accurate implementation and detailed documentation of all app transfers.

What We’re Looking For

• Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a related field.
• Experience with user account management tools and systems.
• Strong understanding of security best practices.
• Excellent interpersonal, written, and verbal English communication skills
• Strong problem-solving skills.
• Detail-oriented with excellent organizational skills.
• Experience managing Apple App Store and Google Play accounts and certificates.
• Experience managing app transfers on the Apple App Store and Google Play.
• Willingness to learn and integrate new products and platforms

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!