Personal Injury - Case Manager (Hybrid)

Legal Management Group; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Un bufete de abogados líder en lesiones personales busca un Case Manager con título de Médico (MD) para coordinar el tratamiento médico de los clientes. El candidato ideal debe ser fluido en inglés y español, y tener experiencia en gestión de casos o coordinación médica. Este puesto híbrido en Guadalajara ofrece flexibilidad para trabajar desde casa y en la oficina, contribuyendo a un ambiente de trabajo colaborativo y solidario.

Servicios

Bonos mensuales y trimestrales

Oportunidades de crecimiento y desarrollo profesional

Cultura de apoyo y mejora continua

Formación

• 1-3 años de experiencia en gestión de casos, coordinación de atención médica o soporte administrativo en entornos médicos o legales.
• Capacidad para trabajar de manera independiente en un entorno estructurado y cumplir con plazos ajustados.
• Experiencia previa en un bufete de abogados de lesiones personales o en documentación médica/seguro es un plus.

Responsabilidades

• Coordinar el tratamiento médico y la documentación para los clientes de lesiones personales.
• Llevar la gestión de archivos de casos de manera precisa y actualizada.
• Monitorear la progresión del tratamiento y seguir con proveedores de atención médica.

Conocimientos

Fluidez en inglés y español

Habilidades organizacionales

Atención al detalle

Comunicación interpersonal

Educación

Título de Médico (MD)

Herramientas

Filevine

Google Suite

Descripción del empleo

Location: Hybrid (Guadalajara, Mexico)
Employment Type: Full-Time

About the Role

Legal Management Group is a leading personal injury law firm committed to client care and results. We are seeking aCase Manager with a Medical Doctor (MD) background to join our Case Management Department. In this role, you will coordinate medical treatment and documentation for personal injury clients, ensuring that their recovery is managed with precision and care.

This is ahybrid position with a location in Guadalajara, offering you flexibility to work remotely while collaborating with the team onsite. You’ll play a key role in managing client recovery, supporting legal strategy with medical expertise, and ensuring that each case progresses smoothly.To support transparency, productivity, and alignment across our team, you will use Time Doctor to track your work hours, tasks, and performance. This tool helps ensure a structured workflow and team-wide accountability.

What You'll Do

Client Liaison and Support

• Serve as the primary point of contact for clients regarding treatment schedules, progress updates, and general support.
• Coordinate medical appointments, transportation, and specialist referrals to ensure timely and appropriate care.

Medical Records & Documentation

• Request, track, and organize medical records, imaging, and provider reports.
• Create summaries and documentation that support case progression and legal review.
• Maintain accurate and up-to-date case files using tools like Filevine and Google Suite.

Care Management & Communication

• Monitor treatment progression and follow up with healthcare providers to ensure continuity of care.
• Liaise with legal teams, medical providers, and insurance companies to align treatment details with case strategy.

Compliance & Reporting

• Ensure all case documentation meets legal, insurance, and firm-wide compliance standards.
• Prepare medical reports and case updates for attorneys, paralegals, and HR when required.

Productivity Monitoring

• Use Time Doctor to log work hours, tasks, and case activities.
• Support firm-wide goals by adhering to performance expectations and helping identify process improvements.

What We’re Looking For

Skills & Experience

• Fluent in English and Spanish (spoken and written) – required.
• 1–3 years of experience in case management, healthcare coordination, or administrative support in medical or legal settings.
• Strong organizational skills and attention to detail, capable of managing multiple active cases simultaneously.
• Proficient with case management platforms (e.g., Filevine preferred) and collaboration tools such as Google Suite.
• Ability to work independently in a structured, remote environment and meet tight deadlines.
• Strong interpersonal skills with the ability to provide empathetic and clear communication to clients.
• Prior experience working at a personal injury law firm or in insurance/medical documentation is a plus.

Education

• Medical degree (MD)

Why Join Legal Management Group?

• Make an Impact: Help injured clients access timely care and contribute to positive case outcomes.
• Growth Opportunities: Learn, grow, and build a long-term career with mentorship and professional development.
• Hybrid Work Setup: Work remotely with the option of hybrid office collaboration in Guadalajara, Mexico.
• Bonuses & Incentives: Earn monthly, quarterly, and end-of-year bonuses for performance and contribution.
• Supportive Culture: Join a firm that values compassion, accountability, and continuous improvement.

How to Apply

If you’re a licensed Medical Doctor (MD) with a background in pain management, rehabilitation, or trauma care, and are fluent in both English and Spanish, we want to hear from you! Apply today with your resume and a brief summary of your experience. Our team will be in touch for the next steps!