PDS Customer Service

AMETEK; Reynosa; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

AMETEK is seeking a Customer Service Representative in Reynosa, Mexico, to ensure customers receive exceptional service. The ideal candidate will possess 2 years of prior customer service experience, strong problem-solving abilities, and effective communication skills in both English and Spanish. The role involves processing orders, managing customer inquiries, and working collaboratively with internal teams to meet customer needs.

Formación

• 2 years prior customer service experience required.
• Demonstrated ability to multitask and work under pressure.
• Fluency in English and Spanish is required.

Responsabilidades

• Process orders from customers via phone, EDI, fax, and email.
• Daily communication with customers to answer questions.
• Handle complaints and resolve conflicts effectively.

Conocimientos

Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Herramientas

Word

Excel

Powerpoint

Descripción del empleo

This position is responsible for ensuring that the AMETEK PDS’s customers receive an adequate level of service and support with their questions and concerns. The Customer Service Representative will assist our customers with their needs, and satisfaction of each customer should be the goal for this position in order to set us apart from our competitors and drive increased sales.

REQUIREMENTS

+ 2 years Prior Customer Service experience required

Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.

Ability to work well under pressure, multi-task and meet deadlines.

Strong computer skills are a must, including: Word, Excel, and Powerpoint;

Oracle experience a plus Excellent internal and external communication, written and verbal (Spanish and English) is requiered

RESPONSABILITIES:

Properly process orders from customers via phone, EDI, fax, and email.

Daily communication with Customers in order to service their questions and needs.

Expedite all the customers' needs with the complete AMETEK team (all internal departments involved)

Analysis and control of the on time delivery performance.

Follow up to the ISO9000 procedures and instructions.

Daily follow up with the shipping dept, in order to accomplish customer’s needs.

Must have clear, understandable phone presence.

Strong problem solving skills. Ability to deal with anxious customers and follow through quickly with problem resolution.

Follow instructions and directions of the Customer Service Manager.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Using computers and computer systems to enter data and process information.

About the company

AMETEK, Inc. is an American multinational conglomerate and global designer and manufacturer of electronic instruments and electromechanical devices with headquarters in the United States and over 220 sites worldwide.

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