Patient Experience Manager

Pfizer; Ciudad de México; Presencial; MXN 80,000 - 120,000; Jornada completa

Descripción de la vacante

A leading company is seeking a Patient Experience Manager to transform patient experiences and drive innovative strategies. This role involves guiding Patient Support Programs (PSP) strategies, collaborating with marketing teams, and implementing key improvements in patient engagement. The successful candidate will enhance the patient journey and prove impactful in shaping future healthcare outcomes.

Formación

• Strong background in marketing and digital marketing.
• Experience with patient support programs.
• Proficiency in Agile methodologies.

Responsabilidades

• Lead the development and execution of key patient platform strategies.
• Generate insights across customer and patient journeys.
• Guide local patient omnichannel execution for brand teams.

Conocimientos

Marketing

Digital Marketing

Agile methodologies

Brand Plans

Design Thinking

Customer Insights

People Management

Project Management

Analytical skills

Descripción del empleo

Patient Experience Manager page is loaded

Patient Experience Manager

Location: Mexico - Mexico City

Type: Full time

Posted: 13 Days Ago

Job Requisition ID: 4931390

About the Role:

Are you passionate about transforming patient experiences and driving innovative strategies? Join our team as the Patient Experience Manager, where you'll play a pivotal role in shaping the future of patient engagement at Pfizer. You will focus on PSP programs strategy, creating and implementing strategies that enhance the patient journey and drive our Patient Support Programs (PSP).

Key Responsibilities:

• Co-create strategy with Marketing teams.
• Lead the development and execution of key Patient Platform strategies with a mid- and long-term view.
• Oversee the end-to-end process, from digital experience to patient journey and sales funnel strategy, identifying cross-portfolio opportunities.
• Advocate for and implement agile methodologies to drive efficiency and innovation.
• Generate insights across customer and patient journeys to inform strategic decisions.
• Serve as the program lead for patient experience and PSP strategy, implementing enhancements and new services.
• Guide local patient omnichannel execution for brand teams and act as the product owner of PfizerConmigo (Platform).
• Disseminate key messages across various channels and translate digital experience metrics into strategic insights.
• Define metrics and drive continuous improvement initiatives.
• Explore and lead innovative approaches to digital experiences.
• Collaborate with Global Centers of Excellence (COEs) to ensure content is fit-for-purpose and can be localized effectively.
• Partner with Digital & BiopharmaOps to lead the rollout of new global capabilities.
• Develop local guidance on new channels aligned with global strategies.
• Upskill commercial colleagues in go-to-market (GTM) enablement.
• Act as a catalyst for agile methodologies and experimentation pilots.

Capabilities and Skills Needed:

• Strong background in Marketing and Digital Marketing.
• Experience with Patient Support Programs.
• Proficiency in Agile methodologies.
• Expertise in Brand Plans and Design Thinking.
• Ability to generate and leverage Customer Insights.
• Proven People Management skills.
• Strong Project Management capabilities.
• Analytical skills to drive data-informed decisions.

Why Join Us?

At Pfizer, we are committed to improving patient outcomes and transforming the healthcare landscape. As a key member of our team, you'll have the opportunity to make a significant impact on patient experiences and contribute to our mission of creating a healthier world. Join us and be part of a dynamic, innovative, and supportive environment where your skills and expertise will be valued and nurtured.

Other Job Details:

• Last Date to Apply: Jun 30th, 2025
• Work Location: Must be able to work from the assigned Pfizer office 2-3 days per week, or as needed by the business

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in employment for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, or disability.

About Us

Pfizer careers are like no other. We believe in individual ownership, improving future healthcare, and transforming lives. We seek new talent to join our global community and help discover innovative therapies that make the world healthier.