Partner Operations Claims Analyst

Bloomcg; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An exciting opportunity to join a vibrant outsourced team supporting a major client in the retail sector. This role is perfect for someone who thrives in a dynamic environment, enjoys managing partner relationships, and has a solid understanding of partner incentive programs. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills in both English and Spanish. You will play a crucial role in ensuring the success of investment programs and providing top-notch support to partners and internal teams. If you are passionate about customer service and have a knack for process management, this is the perfect position for you.

Formación

• 3-5 years of experience in process management and partner incentive programs.
• Bilingual proficiency in English and Spanish, with a passion for customer service.

Responsabilidades

• Manage operational processes for Market Development Funds Programs and Investment Programs.
• Provide support to partners and internal teams as a subject matter expert.

Conocimientos

Customer Service

Process Management

Problem Solving

Communication Skills

Bilingual (English and Spanish)

Proactive Team Player

Herramientas

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Dynamics 365

PowerBI

Partner Center

MPT

IPI

Descripción del empleo

This is a great opportunity to join a dynamic Outsourced Team with our Microsoft client. We are looking for a full-time consultant based in Latin America (preferably Colombia, Mexico, or Brazil), to join our team that provides operational support to the retail business, helping the Sales and Marketing Teams manage investments with partners.

The ideal candidate is process-oriented, enjoys partner management, and has solid experience and understanding of partner incentive programs, including Market Development Funds (MDF). Because this role often interfaces with internal teams and external partners, you love putting on your customer service hat and utilizing your friendly demeanor to ensure the client, field, and partners are successful.

Responsibilities

• Support and manage operational processes for Market Development Funds Programs and Investment Programs
• Process and track multiple retail programs, offers and marketing claims
• Provide white-glove support to key partners and internal Microsoft teams as a SME for program specifics
• Hold stakeholders accountable for deliverables
• Analysis & Audit
• Ensure claims and payments are accurate and meet audit and compliance standards
• Provide content and data analysis for internal and external business reviews
• Daily and weekly communications

Qualifications

• 3-5 years of practical experience in building and managing processes
• English and Spanish language proficiency. Portuguese a plus.
• A passion for excellent customer service and support, tenacious follow through and drive for closed-loop results
• Proactive team player with the ability to work independently and apply independent judgment to accomplish tasks
• Strong organization skills - demonstrated ability to manage multiple deadlines, trackers and complex program requirements with excellent problem-solving skills, experience in auditing reports and financial data
• Strong written and verbal communication skills – ability to communicate the right level of detail to partners and leadership teams.
• Familiarity with Microsoft marketing and incentive programs and tools (ex. Partner Center, MPT, IPI, MS Sales)
• Experience with Microsoft programs, specifically Excel, Outlook, PowerPoint, Microsoft Dynamics 365 (CRM), PowerBI