Part Time Agent, Airport Operations - Mexico MEX

American Airlines; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading airline company is seeking a professional for passenger service and security screening. The ideal candidate has a high school diploma, working knowledge of Sabre, and excellent customer service skills. This role requires assisting passengers, managing check-in processes, and ensuring compliance with travel documentation. Benefits include travel perks and health benefits from day one.

Servicios

Travel perks

Health benefits

Wellness programs

Employee assistance program

Pet insurance

Formación

• Must have working knowledge of Sabre.
• Excellent customer service and communication skills.
• Fluent in English and the native language.

Responsabilidades

• In charge of security screening and passenger service procedures.
• Provides assistance to passengers as requested.
• Checks baggage and informs passengers of excess baggage charges.

Conocimientos

Customer service

Communication

Organizational skills

Ability to work under pressure

Educación

High school diploma

Herramientas

Sabre

Descripción del empleo

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What You'll Do

• In charge of security screening and passenger service procedures at check-in and in the gate area
• Provides assistance to passengers as requested or required
• Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
• Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
• Able to lift and carry bags and boxes weighing up to 70 lbs
• Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Must have working knowledge of sabre
• Ability to work a variety of shifts, according to operational needs
• Willing to work weekends and shifts
• Excellent customer service, communication, and organizational skills
• Excellent personal grooming established by company standards
• Proactive team player
• Must have the ability to work under pressure
• Must be able to read, write, fluently speak and understand English and the native language

What You'll Get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.