Ownership Analyst

Ford Motor; Naucalpan de Juárez; Presencial; MXN 554,000 - 832,000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking an Ownership Analyst to support the Field Operations team in regional analytics and reporting for the Ownership department. The ideal candidate must have a bachelor's degree in marketing or business, with a customer service mindset and strong communication skills in English. Responsibilities include resolving data issues, support in business meetings, and analyzing performance documents. This role provides an opportunity to work with diverse stakeholders in a dynamic environment.

Formación

• Field dealer contact experience preferred.
• 2+ years of experience in Sales related jobs.
• Experience in dealership operations and financial statements.

Responsabilidades

• Reporting and analytics for the Ownership department.
• Data issues resolution and regional support.
• Business meeting support and claims handling.

Conocimientos

Strong communication skills in English

Customer service mindset

Strong interpersonal / leadership / organizational skills

Ability to work independently

Comprehension and analysis of performance documents

Educación

Bachelor's degree in marketing, finance, or business

Herramientas

Microsoft Office suite

Descripción del empleo

The Ownership Analyst position supports the Field Operations team as regional support for Ownership Zone Managers, Ownership Business Developer and Ownership Manager

Qualifications

• Bachelor's degree in marketing, finance, or business
• Field dealer contact experience preferred
• Knowledge of dealership operations and dealership financial statements/sales and profit forecasts
• 2+ years of experience in Sales related jobs
• Strong communication skills in English (both written and verbal)
• Strong interpersonal / leadership / organizational skills and competencies
• Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
• Able to work independently, and with ambiguity
• Strong verbal and written English proficiency
• Experience in the Microsoft Office suite
• Ability to work with accuracy under pressures of time and workload
• Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
• Ability to manage deadlines and timelines with multiple inputs and complexities
• Field dealer relationship experience – ensuring an understanding of the dealer dynamic and ability to gain dealer trust
• Extraordinary teamwork, collaborative skills and demonstrated behaviors
• Customer service mindset

Responsibilities

The major responsibilities are reporting and analytics for the Ownership department for the region assigned, data issues resolution, and regional support for meetings, requests, and claims.

The Ownership Analyst is expected to comprehend and analyze performance documents, have organizational skills, and have the ability to work with the Regional Management team

• Parts Backorders analysis
• CLP requests (Support Specialists)
• Reporting / Analytics (For Ownership Department)
• Business Meeting Support
• Data Issues Resolution
• FordProtect and Warranty Claims Support/Exceptions