Outbound Referral Coordinator

Genesis Orthopedics; Hermosillo; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon in Hermosillo, Mexico is seeking an Area Manager for the HMO3 Fulfillment Center. You will lead a team of 100-300 hourly associates, ensuring safety, quality and customer experience while meeting productivity goals.

You will partner with other Area Managers to balance labor, drive Lean process improvements, and respond to peak season needs with overtime and flexible shifts, including nights and weekends. This role demands leadership and operational excellence.

Formación

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent.
• Experience in English-language communication skills, both written and verbal.

Responsabilidades

• You and your team of warehouse associates are responsible for getting Amazon customers their orders and ensuring trained staff address needs.
• Lead and develop a team of 100-300 hourly associates while embodying Amazon's Leadership Principles.
• Identify and lead Lean process improvements to delight customers and drive change.
• Be available for overtime during peak holiday season and flexible shifts as needed year-round.

Conocimientos

Performance management

Team leadership

English communication

Educación

Bachelor's degree or equivalent

Herramientas

Lean tools

Six Sigma

Descripción del empleo

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking for an Area Manager for our HMO3 Fulfillment Center (FC) in Hermosillo, México. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department:

• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals
• Support all safety programs and compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.

Key job responsibilities

• You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs.
• You take ownership in your work and team and are available to work overtime during Amazon's peak holiday season and as needed year-round. You are obsessed with customer experience and understand the importance of a 24/7 operations. You are flexible to work on any type of assigned shift (nights, weekends, etc.)
• Leading and developing a team of 100-300 hourly associates by embodying Amazon's Leadership Principles
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
• In addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today.

Additional Job Elements:

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation.

Basic Qualifications

• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Bachelor's degree or equivalent
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing teams of 20 people or greater
• Experience with Continuous Improvement and Six Sigma methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.