OTM Technical Analyst

Johnson Controls; Apodaca; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

Join a leading company as an OTM Technical Analyst in a dynamic IT Department. In this role, you will utilize your expertise in Oracle Transportation Management to optimize logistics processes, collaborate across teams, and deliver technical support to ensure operational excellence. Ideal candidates will have a strong background in transportation logistics and proven problem-solving skills.

Formación

• 5+ years of experience with Oracle Transportation Management.
• Fluent in English (mandatory).
• Strong attention to detail.

Responsabilidades

• Analyze and configure Oracle Transportation Management for operational efficiency.
• Provide technical support for OTM-related issues and ensure system performance.
• Collaborate with cross-functional teams for transportation optimization.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Knowledge of transportation logistics processes

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Descripción del empleo

We are seeking a skilled OTM Technical Analyst to join our IT Department. The ideal candidate will have a strong understanding of Oracle Transportation Management (OTM) and possess the ability to analyze, design, and implement technical solutions that optimize transportation processes. This role involves collaborating with cross-functional teams to enhance system performance and ensure data integrity across all logistics operations.

Key Responsibilities:

• Analyze and configure Oracle Transportation Management to meet business requirements and enhance operational efficiency.
• Provide development and support for Johnson Controls transportation planning landscape and work closely with integrated applications including ERPs (SAP, Oracle), WMS, visibility and rating applications to ensure seamless operations and integration.
• Perform triage on day-to-day OTM system issues, providing timely resolution for complex challenges, and supporting enhancement requests through JIRA.
• Demonstrate expertise in OTM core modules including Order Management, Shipment Management, Visibility, Contracts and Rates Management along with agents and workflows, User configuration, integrations, operational planning, financials, and reporting.
• Collaborate with internal stakeholders to identify areas for improvement and develop strategies for transportation optimization.
• Provide technical support and troubleshooting for OTM-related issues, ensuring timely resolution of incidents.
• Debug log files, configure custom events and reports, and utilize business intelligence (BI) tools to support decision-making processes.
• Knowledge and expertise of external applications preferred but not limited to- Project 44, E2Open, EDI applications amongst others
• Utilize ticketing tools to manage support processes and ensure efficient issue resolution.
• Stay updated on OTM features and best practices to continuously improve the system's capability and performance.
• Provide training and support to end-users on OTM functionalities to ensure effective utilization of OTM and integrated
• Maintain high levels of customer satisfaction by adhering to delivery and service quality standards.

Required Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience working with Oracle Transportation Management.
• Strong analytical and problem-solving skills with attention to detail.
• Fluent in English (mandatory)
• Excellent communication and collaboration skills.
• Knowledge of transportation logistics processes and systems.

Preferred Skills:

• Experience with other Transportation management and ERP systems.

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion