Order Management Specialist

IDC Colombia; México; Hybride; MXN 420 000 - 660 000; Plein temps

Résumé du poste

IDC Colombia is seeking detail-oriented individuals for the role of Order Management Specialist. You will own the order lifecycle from receipt to processing, ensuring accuracy and timely entry into the ERP system.

You will review orders for documentation, resolve discrepancies with Sales and Revenue Operations, and maintain clear communication with stakeholders. A Bachelor's degree and strong English and Excel skills are required, with a hybrid work model.

Qualifications

• Bachelor's degree required in Business, Finance, or related field.
• Experience in order management, sales administration, or sales operations.
• Familiarity with order management software and CRM/ERP systems (Salesforce and D365 a plus).
• Advanced English proficiency required.
• Strong MS Office, especially Excel, and detail-oriented approach.

Responsabilités

• Take ownership of orders through the lifecycle with timely and accurate processing.
• Review orders for documentation and policy compliance.
• Audit orders and resolve discrepancies with teams.
• Enter verified orders into ERP with correct product, quantities, pricing, and customer data.
• Act as main contact for order-related issues with Sales and Revenue Operations.

Connaissances

Advanced English

MS Excel

Attention to detail

Self-starter

Multitasking

Formation

Bachelor's degree in Business, Finance, or related field

Outils

Salesforce

Dynamics 365

ERP systems

Description du poste

Overview

About the Role & TeamIDC is seeking detail-oriented individuals with a self-starter approach to perform the role of Order Management Specialist. This key role is responsible for ensuring accurate and timely processing of orders to create positive customer outcomes.

What You’ll Do

Order Processing:

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.

• Carefully review all submitted orders to confirm they include all necessary documentation and comply with all company policies.

• Conduct thorough audits of orders, comparing paperwork against system entries to identify discrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing or corrected information is obtained before processing.

Order Entry:

• Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevant details, such as products, quantities, pricing, and customer information, are correctly reflected.

Error Resolution:

• Serve as a key point of contact for order-related issues, working in partnership with the Sales team, Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.
• Maintain clear and open communication with stakeholders, providing timely updates on issue resolution and ensuring that customer expectations are managed appropriately.

What You Bring

• Bachelor's degree in Business, Finance, or a related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems. Salesforce and D365 experience are a plus.
• Advanced English level
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.
• Hybrid work model

Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.