Ops Leader, Contact Center - Scale & Align (On-Site Puebla)

Ventes Recruiting; Puebla de Zaragoza; Presencial; MXN 600.000 - 950.000; Jornada completa

Descripción de la vacante

VENTES is seeking a Contact Center Manager for an on-site role in Puebla City. You will scale and improve operations, drive company goals, and align team performance with business objectives in a high-growth environment.

The role requires strong leadership, experience managing teams of 10+ people, and a background in startups or ecommerce. Fluency in Spanish and English is preferred, with on-site work at Lomas de Angelópolis 2 in Puebla City.

Formación

• Bachelor's degree or higher required.
• Experience managing teams of 10+ employees.
• Preferably in start-up or ecommerce environment.
• Experience working with remote virtual teams preferred.
• Strong leadership skills with ability to drive initiatives from start to finish.
• Experience managing people and leading operational improvements.
• Experience executing company goals, tracking KPIs, and refining strategies for continuous improvement.
• Strong knowledge of business operations, process development, and scaling strategies.

Responsabilidades

• Scale operations and improve systems to support growth.
• Define KPIs and track performance with leadership.
• Oversee on-site operations and staff performance.
• Coordinate with remote teams and external partners.
• Identify operational bottlenecks and implement solutions.
• Maintain tools and processes to ensure execution alignment.
• Identify operational risks and implement mitigation strategies.
• Maintain awareness of compliance requirements and internal controls.

Conocimientos

Team leadership

Operations scalability

KPI management

Process optimization

Strategic planning

Remote team collaboration

Educación

Bachelor's degree or higher

Herramientas

Power BI

Tableau

Looker

Zapier

Descripción del empleo

VENTES is seeking a Contact Center Manager for an on-site role in Puebla City. You will scale and improve operations, drive company goals, and align team performance with business objectives in a high-growth environment.

The role requires strong leadership, experience managing teams of 10+ people, and a background in startups or ecommerce. Fluency in Spanish and English is preferred, with on-site work at Lomas de Angelópolis 2 in Puebla City.