Operations Territory Analyst

Cerebras; Mérida; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

Una reconocida empresa de tecnología busca sumar a su equipo en Mérida a un profesional que brinde soporte a clientes y socios de entrega. Se requiere experiencia en análisis de datos y habilidades interpersonales. Esta oferta es ideal para quienes buscan un rol dinámico que impulse su carrera en un entorno innovador, con un enfoque en la colaboración y el crecimiento.

Formación

• Experiencia en gestión y análisis de bases de datos.
• Habilidades interpersonales y experiencia en servicio al cliente.
• Capacidad para trabajar bajo presión.

Responsabilidades

• Proporcionar asistencia en tiempo real a socios de entrega.
• Monitorear operaciones en vivo y tomar decisiones informadas.
• Colaborar con diferentes equipos para mejorar procesos.

Conocimientos

Pensamiento analítico

Comunicación efectiva

Trabajo en equipo

Adaptabilidad

Proactividad

Habilidades intermedias en Excel

Habilidades intermedias en Power BI

Habilidades intermedias en SQL

Educación

Licenciatura en Administración de Empresas, Ingeniería Industrial, Economía o campos relacionados

Herramientas

Excel

Power BI

SQL

Snowflake

Descripción del empleo

Hey, it's time for you to join us in showing the world that we are a company changing paradigms, revolutionizing hours, minutes, and seconds!

Do you want to know why Rappi?

️ WE SEE OPPORTUNITIES where others see problems

️ WE SEE CLOSE where others see distance

️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission

Check out how it will impact our ecosystem:

• Providing guidance, resolving doubts, and real-time support to our Rappi delivery partners
• Monitoring live operations to make informed decisions
• Analyzing operational data and proposing relevant improvements
• Engaging with delivery partners through various activities to identify opportunities and enhance their experience with the app, improving retention
• Collaborating closely with different teams
• Creating reports and presentations to communicate key ideas

As part of Rappi, you will be responsible for:

• Customer and delivery partner support
• Providing real-time assistance with order issues
• Monitoring live operations and decision making
• Identifying patterns and executing action plans
• Standardizing processes

What are the requirements to join this neon universe?

• Bachelor's degree in Business Administration, Industrial Engineering, Business, Economics, or related fields
• Experience with database management and analysis
• Quick learner
• Analytical thinking
• Strong communication skills
• Experience in customer service and team management
• Ability to adapt to different contexts and scenarios
• Teamwork skills
• Proactive attitude (initiative and proposing improvements)
• Availability to work on weekends
• Ability to work under pressure
• Intermediate to advanced Excel skills
• Intermediate Power BI and SQL skills
• Desirable: Snowflake knowledge

Worker type: Regular

Company: Rappi Technology Mexico

For more information, visit our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q.

We are waiting for you to build and deliver magic together!

#Rappi