Operations System Analyst_Aloha

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• Travel required: No travel is expected with this role
• Job category: Business Support Group
• Relocation available: This role is not eligible for relocation

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology center (BTC) in Santa Fe, Mexico City.

This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

IMPORTANT - Please upload your resume in English

Now a part of the bp portfolio, Travel Centers of America (TA) is the largest publicly traded full-service truck stop and travel center company in the United States. TA is focused on growing its network of travel centers. For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

We are seeking a skilled Aloha Database Administrator to lead and optimize our Aloha POS (Point of Sale) systems. The ideal candidate will ensure the integrity, availability, and security of our databases, providing critical support to our operations.

As a member of the team, you will be accountable for supporting POS and other customer order methods for multiple brands in the TA Restaurant Group (TARG). Operations rely on the POS system to accurately ring in customer orders, charge customers appropriately, and act as the starting point for sales data to flow to TA Operations, Accounting, and Financial information systems.

Key Accountabilities:

• Update Online Menu Database
• Maintenance and troubleshooting technology failures, provide direction and raise critical issues
• Handle Promotional Coupon Code Database
• Program loyalty bonus plans and smart rewards systems
• Provide customer service and technical support to guests via phone and/or email
• Create monthly reports based on member data and behaviors
• Complete change requests to established service level agreement times
• Build database elements for new menu items, item changes, and price adjustments
• Complete sales tax changes per direction from Tax Department
• Support Franchise database changes as needed for participating franchise groups
• Manage Price Changes

Job requirements and essential criteria:

• Bachelor’s degree is desirable, but not required
• Demonstrable experience in database administration, preferably with Aloha POS systems or similar environments.
• Experience providing technical support and tackling database-related issues.
• Advanced English proficiency is a must

Skills & Competencies:

• Ability to work closely with IT, operations, and other groups to ensure seamless integration and functionality of the Aloha POS system.
• Proficiency in handling and maintaining Aloha POS databases, including installation, configuration, and upgrades.
• Strong knowledge of SQL for database querying and management.
• Familiarity with operating systems such as Linux and Windows.
• Knowledge of cloud platforms like AWS, Azure, or Google Cloud is a plus.
• Accuracy and precision in database management and documentation.
• Effective interpersonal skills to convey technical information to non-technical partners and collaborate with multi-functional teams.
• Ability to quickly adapt to changing circumstances and handle unexpected challenges with ease.
• Dedication to staying updated with new technologies and industry trends.

This position will be located in our offices in Santa Fe, Mexico City. We are currently working under a hybrid schedule, three times a week from the office.

Why join us?

At bp, we support our people to learn and grow in a diverse and formidable environment. We believe that our team is strengthened by diversity! We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable your work to fit with your life, including flexible working options and paid parental leave policy, among others.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.