Operations Manager, Remote Assistance

DoorDash Mexico; Ciudad de México; A distancia; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

DoorDash Labs is seeking an experienced Operations Manager to oversee Remote Assistance operations related to autonomous vehicle testing. This role involves managing a team of operators to ensure safety and efficiency while fostering a culture of continuous improvement. Ideal candidates will have strong operational leadership experience and be skilled in driving performance metrics in a fast-paced environment.

Formación

• 4+ years of experience in operations management, logistics, or AV operations.
• Expertise in balancing people management and tactical execution.
• Ability to lead teams in high-performance environments.

Responsabilidades

• Manage and grow a team of RA operators, ensuring safety and performance.
• Lead daily operations and drive key performance metrics.
• Track and report operational metrics, identifying trends.

Conocimientos

Leadership

Operational Rigor

Data-driven Solutions

Communication

Problem-solving

Herramientas

Jira

Slack

Google Workspace

Linux

GitHub

Descripción del empleo

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re looking for an experienced and driven Operations Manager to lead our Remote Assistance (RA) operations in support of autonomous vehicle testing and deployment. You’ll oversee a team of remote operators responsible for assisting delivery robots in public road environments, ensuring high operational performance, safety, and efficiency.

This role requires a strong balance of leadership, operational rigor, and cross-functional collaboration with engineering, QA, and training teams. You’ll be responsible for resource planning, performance management, and day-to-day support of live operations. As a leader, you'll foster a culture of accountability, inclusivity, and continuous improvement while scaling systems and workflows in a fast-evolving space.

Shift: Flexibility required for working non-standard hours and weekends as needed.

You’re excited about this opportunity because you will…

• Manage and grow a team of RA operators, ensuring high standards of safety, performance, and professionalism.
• Lead daily operations and drive key performance metrics across safety, responsiveness, and uptime.
• Partner with QA, engineering, and training to identify performance gaps and drive continuous improvement initiatives.
• Ensure consistent execution of shift start-up procedures, handoffs, and daily communications across locations.
• Track and report operational metrics, identify trends, and implement scalable solutions to improve outcomes.
• Assist in coordinating staffing, scheduling, and shift coverage based on real-time operational needs.
• Champion a safety-first culture while driving accountability across team workflows.
• Serve as a key point of contact for escalations, resource allocation, and issue resolution.
• Mentor and develop team leads and operators, providing career guidance and performance feedback.

We’re excited about you because…

• You have 4+ years of experience in operations management, logistics, or AV operations
• You’ve successfully led teams in high-performance environments and are comfortable making decisions with limited guidance.
• You’re an expert in balancing people management and tactical execution
• You excel at identifying inefficiencies and implementing data-driven solutions.
• You’re skilled in tools like Jira, Slack, Google Workspace, Linux, and GitHub (bonus: AV/robotics familiarity).
• You communicate clearly across functions and levels, from operators to engineers to executives.
• You’re committed to building a safe, inclusive, and high-performing team culture.
• You thrive in a fast-paced, startup-like environment and can adapt quickly to change.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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