Operations Manager, Last Mile Operations

Amazon; Ciudad Satélite; Presencial; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

Amazon is seeking an Operations Manager to oversee the delivery station's operations. In this role, you will manage a team and ensure the timely delivery of thousands of packages while fostering an inclusive culture and improving operational performance. This position requires strong leadership skills, significant operational experience, and a commitment to quality and safety.

Formación

• Bachelor's degree or equivalent or 2+ years of Amazon experience.
• 5+ years of employee and performance management.
• 6+ years of people management experience.

Responsabilidades

• Manage day-to-day delivery operations, adapting to volume changes.
• Oversee relationships with Delivery Service Providers.
• Present operational metrics to senior leadership.

Conocimientos

Performance Management

Process Improvement

Lean Techniques

Bilingual (Spanish/English)

Educación

Bachelor's Degree or Equivalent

Master’s Degree

Lean/Six Sigma Certification

Descripción del empleo

About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need talented, bright, and driven people. Amazon is a globally recognized brand that distributes millions of products annually to loyal customers.

Amazon Operations
Operations is central to Amazon's business. Known for speed, accuracy, and exceptional service, our facilities deliver tens of thousands of products daily worldwide. In these roles, you'll help us exceed productivity goals and fulfill our customer promises. Our scale is vast and growing. Our goal: to offer the world's greatest selection of products and services with the best customer experience.

We are seeking an Operations Manager to lead a Delivery Station.

Key Responsibilities

- Manage the delivery environment for Amazon orders, adapting to increasing volume and complexity, operating 24/7
- Oversee day-to-day relationships with Delivery Service Providers (DSPs)
- Drive operational goals and metrics; communicate vision to your team
- Regularly present operational metrics to senior leadership
- Identify and solve problems to close performance gaps
- Hire, develop, and retain top talent; implement talent plans including recruitment, performance management, learning, and succession planning
- Collaborate with partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering

A Day in the Life

The Ops Manager oversees operations for over 30,000 packages, managing on-the-road execution with DSPs and drivers. Leads a team of 7 managers and 100+ associates, making key decisions and resolving escalations. Promotes a culture of safety, monitors and improves driver and associate performance, and ensures timely last-mile delivery.

About the Team

Responsible for establishing workflows, SLAs, and operational excellence at the site. Sets standards for Delivery Station management, leveraging industry best practices and technologies. Understands business priorities and customer needs, translating them into effective solutions. Brings operational insights to decision-making, partnering with finance for cost analysis. Experienced across functional and technical areas, capable of designing, deploying, and maintaining large-scale operations.

Minimum Qualifications

- Bachelor's degree or equivalent, or 2+ years of Amazon experience
- Flexible schedule, including weekends, nights, or holidays
- Fluent in Spanish and English
- 5+ years of employee and performance management
- 5+ years of operational experience
- 1+ years of experience with performance metrics, process improvement, or lean techniques
- 6+ years of people management experience
- Master’s degree
- Lean/Six Sigma Certification

We foster an inclusive culture that empowers Amazonians to deliver top results. If you need workplace accommodations during the application or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn't listed, contact your Recruiting Partner.