Operations Manager

Lisinski Law Firm; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A law firm is seeking a Case Production Manager responsible for overseeing the entire case production process. This role includes managing case flow, identifying and implementing process improvements, and tracking team performance. Ideal candidates should have a Bachelor’s degree, management experience, and familiarity with production environments, preferably including LEAN methodologies. Fluency in Spanish is a plus.

Formación

• Bachelor’s degree in business, management, or related field; or equivalent experience.
• 3-5 years management experience in a production-based environment.

Responsabilidades

• Manage and oversee day-to-day production of cases.
• Identify opportunities for process improvement and implement solutions.
• Ensure appropriate staff levels based on caseload and develop staffing plans.

Conocimientos

Management experience

Process improvement

Problem-solving

Spanish-speaking

Educación

Bachelor’s degree in business or management

Descripción del empleo

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

About the role

Manage and oversee end-to-end case production including signup, interview/form creation, and case assembly. Establish and monitor production metrics, identify/implement improvements, manage and oversee staff.

Schedule: Monday to Friday 9:00 am to 5:00 pm EST

What you'll do

**Essential Job Functions & Responsibilities:**

• Manage and oversee day-to-day production of cases
• Oversee case flow throughout the firm to ensure cases are moving quickly and efficiently, identify improvements in the chain, and train the team on procedures to increase efficiency
• Identify opportunities for process improvement; develop solutions and implement improvements
• Develop, implement, and track KPIs and other metrics to assure optimal team/department performance
• Ensure appropriate staff levels based on caseload; develop and submit staffing plans as needed
• Maximize efficiency in all aspects of case preparation and submission; document firm processes
• Develop and propose solutions/ideas for areas of concern; update process documentation, training/user guides
• Demonstrated experience in process and quality improvement, problem-solving, and implementing solutions
• Experience with LEAN methodology preferred
• Experience with remote workforce, particularly in Latin America, is preferred
• Assembly-line or similar experience highly preferred
• Spanish-speaking is a plus

Minimum Qualifications

• Bachelor’s degree in business, management, or related field; four (4) years of related experience may substitute for a degree
• 3-5 years management experience in a production-based environment

The pay range for this role is $18 USD per hour (Remote in Santiago, Santiago Metropolitan Region, CL).