Operations Manager

Rocket Lab; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

Rocket Lab is seeking an Operations Manager to implement Uber's Future of Work agenda within Mexico Mobility Operations. This role includes designing workflows for regulatory compliance while improving operations, requiring experience in compliance, excellent organizational skills, and proficiency in SQL and Google Sheets.

Formación

• 3+ years experience in operations or compliance.
• Proficient in SQL and Google Sheets.
• Strong problem-solving and organizational skills.

Responsabilidades

• Lead implementation of labor operational processes.
• Translate regulatory requirements into workflows.
• Collaborate with teams to align operations with regulatory needs.

Conocimientos

Operational processes

Process execution

Compliance

Problem-solving

Data validation

Collaboration

Herramientas

SQL

Google Sheets

Descripción del empleo

About the Role

We are looking for a strategic and execution-oriented Operations Manager to lead the implementation of Uber’s Future of Work (FoW) agenda within Mexico Mobility Operations. This role is key to ensuring that Uber remains at the forefront of regulatory innovation, while continuously improving the experience we offer to our earners.

You’ll help design and operationalize complex workflows that align with evolving labor frameworks, working across legal, product, and operations teams to ensure seamless execution. This is a unique opportunity to help shape Uber’s long-term operational model in one of its most important markets.

What You'll Do

• Lead the implementation and continuous improvement of labor-related operational processes (e.g., registering, terminations, social security payments) ensuring compliance
• Translate regulatory requirements into scalable workflows that ensure compliance and efficiency
• Use SQL and Google Sheets to track, reconcile, and validate data across systems
• Prepare and validate structured files for secure, accurate submissions to compliance systems.
• Identify and resolve operational gaps, proposing process and tooling improvements
• Collaborate with legal, product, and regional teams to align operations with evolving regulatory and business needs

What You'll Need

• At least 3 years of experience in operations, process execution, or compliance in a complex, regulated environment
• Proven ability to manage high-volume and sensitive workflows with accuracy and control
• Proficiency in tools such as Google Sheets (pivot tables, data validation, VLOOKUP)
• Experience using SQL to extract, analyze, and reconcile operational data
• Strong problem-solving skills and a track record of identifying inefficiencies and driving process improvements
• Excellent organizational skills and attention to detail when handling sensitive data
• Ability to thrive in a fast-paced, ambiguous environment with evolving priorities
• Strong communication and collaboration skills to work cross-functionally and influence decisions
• Professional proficiency in Spanish and English is required
• Is a plus:
• Experience with labor-related processes in Mexico (e.g., IMSS, INFONAVIT, SAR) is a strong plus
• Experience working with structured file formats (TXT, XML, CSV)

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].