Operations Execution Analyst II

Capgemini; México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

The Operations Execution Analyst will support the BOSS team in executing strategic initiatives and operational improvements across Service Operations. This role partners with Project Managers, IT, Workforce, and other stakeholders to ensure initiatives stay aligned, on track, and effectively delivered.

The ideal candidate is highly organized with strong leadership, communication, and stakeholder management skills.

Qualifications

• 7–9 years of total professional experience.
• 4–6 years in project management, change management, strategic support or related areas.
• Experience managing multiple projects, timelines, deliverables, stakeholders, risks, and dependencies.
• Advanced stakeholder management and executive-level communication skills.
• Strong meeting facilitation and presentation skills for senior-level stakeholders.
• Demonstrated leadership and ability to drive initiatives without direct authority.
• Familiarity with AI productivity tools, particularly Microsoft Copilot.

Responsibilities

• Lead and support medium to large-scale strategic initiatives from planning to execution.
• Manage timelines, deliverables, dependencies, risks, and stakeholder responsibilities across multiple initiatives.
• Partner with Project Managers, IT, Workforce, and other cross-functional teams to support delivery.
• Facilitate meetings with executive sponsors and cross-functional stakeholders and ensure clear follow-up on actions.
• Develop and deliver clear, visually effective executive presentations.
• Support process improvement, change management, and AI tool integration.
• Identify issues, risks, and dependencies and escalate appropriately.
• Share best practices and build strong relationships across the organization.

Skills

Executive communication

Stakeholder management

Meeting facilitation

Leadership without authority

Problem solving

English fluency

Education

Bachelor's degree preferred

Tools

Microsoft Office

Microsoft Copilot familiarity

Job description

Job Summary

The Operations Execution Analyst will support the Business Operations Strategy & Solutions (BOSS) team in the execution of strategic initiatives and operational improvements across Service Operations. This role will partner closely with Project Managers, executive sponsors, IT, Workforce, and other cross-functional stakeholders to ensure key initiatives remain aligned, on track, and successfully delivered.

The ideal candidate is a highly organized and proactive professional with strong leadership, communication, and stakeholder management skills. This individual should be comfortable managing multiple high-priority projects, driving timelines and deliverables, facilitating meetings with stakeholders at different levels of the organization, and developing and delivering effective presentations. The role will also contribute to process improvement, change management, and the integration of AI tools into workflows.

Lead and support medium to large-scale strategic and operational initiatives from planning through execution.

Manage project timelines, deliverables, dependencies, risks, and stakeholder responsibilities across multiple concurrent initiatives.

Partner closely with Project Managers, IT, Workforce, and other cross-functional teams to support successful project delivery.

Facilitate meetings with executive sponsors, business leaders, and cross-functional stakeholders, ensuring alignment and clear follow-up on actions and deliverables.

Develop and deliver clear, visually effective presentations and executive-level communications.

Support process improvement initiatives by identifying opportunities, analyzing business needs, and recommending practical solutions.

Support change management activities, including stakeholder engagement, impact analysis, readiness, communication, and implementation.

Explore and support the integration of AI tools, including Microsoft Copilot, into workflows and operational processes.

Proactively identify potential issues, risks, and dependencies and escalates them appropriately.

Share best practices, provide guidance to team members, and contribute to continuous improvement across the organization.

Build strong relationships across different levels of the organization and act as a connector between business stakeholders and delivery teams.

Qualifications

7–9 years of total professional experience required; 9+ years preferred.

4–6 years of relevant experience in project management, change management, strategic support, business operations, or related areas; 7–9 years preferred.

Experience managing multiple projects, timelines, deliverables, stakeholders, risks, and dependencies.

Advanced stakeholder management and executive-level communication skills.

Strong meeting facilitation and presentation skills, including experience presenting to senior-level stakeholders.

Strong organizational, strategic thinking, and problem-solving capabilities.

Demonstrated leadership skills and the ability to drive initiatives without requiring direct authority over stakeholders.

Strong curiosity and willingness to ask questions, challenge existing processes, and identify opportunities for improvement.

Experience supporting process improvement and organizational change initiatives.

Intermediate proficiency with Microsoft Office tools.

Familiarity with AI productivity tools, particularly Microsoft Copilot, is preferred.

Fluent English required.

Bachelor's degree preferred; no specific degree is required.

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

By applying for this position, candidates acknowledge and agree that:

Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.