Operations Coordinator - Mexico (Remote)

Improvizations; México; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A client-focused company in Mexico is seeking an Operations Coordinator to ensure smooth internal processes. This role involves executing compliance procedures, facilitating communication among teams, and resolving operational issues. Ideal candidates are process-oriented with strong analytical skills and excellent communication abilities. The position offers growth opportunities and a range of benefits including medical and life insurance, flexible vacation, and support for professional development.

Servicios

Private medical insurance

Life insurance

Christmas bonus

Monthly technology stipend

8% contribution to savings

Flexible vacation policy

Family-friendly benefits

Support for individual development

Formación

• Strong attention to detail and ability to follow standardized procedures.
• Clear written and verbal communication; effective cross-functional collaboration.
• Proficient in Excel to identify trends and resolve discrepancies.
• Comfortable with tools like Hubspot, Kantata, ClickUp.
• Thrives in fast-paced environments; seeks continuous improvement.

Responsabilidades

• Follow standardized procedures for sales order setup and project creation.
• Act as the main point of contact for internal teams; resolve bottlenecks.
• Identify operational issues, escalate when needed, and track resolution progress.
• Provide operational support in areas like sales setup, onboarding, and reporting.

Conocimientos

Process Orientation

Clear Communication

Analytical Skills

Tech-Savvy

Adaptability

Educación

Degree in Business Administration, Human Resources or related field

Herramientas

Microsoft Office

CRM/ERP tools

Descripción del empleo

About Us: At Improv, strategy and solutions are at the heart of everything we do. Integrity and authenticity aren't just buzzwords to us - they're values we live by in every interaction with our team, clients, and partners. We believe there's only one way to do business: the right way. While we excel in Workforce and Human Capital Management strategy and technology, our true passion - our "why"- is empowering people to succeed. Whether it's our clients or our own team members, we're driven to help others be productive, enabled, and effective in the work they do.

Improv is known for our strategic insights and highly customized solutions, especially when it comes to tackling complex workflows and projects. We pride ourselves on taking a client-centric approach, meaning we listen first, analyze deeply, and create tailored strategies to solve even the most intricate challenges. Our mission is simple, yet critical: to deliver the right solution that sets our clients up for long-term success and helps them achieve their business goals. Every time.

We are seeking for a Operations Coordinator who will play a pivotal role in ensuring smooth, standardized, and efficient internal processes. This position reports directly to the Director of Operations and works directly with Improvizations Leadership. This role is ideal for someone who thrives in a structured environment, enjoys cross-functional collaboration, and is eager to grow their operational and analytical skills.

Here's a detailed breakdown of the responsibilities, focus areas, and key processes supported by this role:

What You Will Do:

• Process Execution & Compliance:Follow standardized procedures for sales order setup, project creation, onboarding, and reporting. Participate in audits to ensure compliance and identify areas for improvement.
• Stakeholder Communication: Act as the main point of contact for internal teams. Provide timely updates, resolve bottlenecks, and facilitate collaboration across departments.
• Issue Resolution & Escalation: Identify operational issues, escalate when needed, and track resolution progress to ensure timely feedback and closure.
• Operational Support Areas:
• Sales & Project Setup
• Contractor & Employee Onboarding
• Time Card Audits
• Reporting & Metrics

Growth & Learning Opportunities:

• Gain hands-on experience with CRM, ERP, and project management tools.
• Develop cross-functional communication and stakeholder management skills.
• Learn to identify process improvement opportunities and contribute to operational excellence.
• Exposure to consulting operations in a dynamic, fast-paced environment.
• Opportunity for growth and role expansion as the business and individual develops.

Your knowledge, skills, and abilities:

• Process-Oriented: Strong attention to detail and ability to follow standardized procedures.
• Communication: Clear written and verbal communication; effective cross-functional collaboration. Professional Level English.
• Analytical: Proficient in Excel; able to identify trends and resolve discrepancies.
• Tech-Savvy: Proficient in Microsoft Office. Comfortable with tools like Hubspot, Kantata, ClickUp.
• Adaptable & Proactive: Thrives in fast-paced environments; seeks continuous improvement.
• Education: We're open to a variety of academic backgrounds, but ideal candidates will have a degree in a technical, business, or communication-related field, such as Business Administration, Human Resources, Industrial Engineering, Information Technology, Data Science, or a related area.
• Only resumes submitted in English will be considered

Why join the Improvizations team?

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

• Access to private medical insurance through MetLife.

• Life insurance policy via MetLife.

• 30-day Christmas bonus and a monthly technology stipend.

• Contribution of 8% of the employee's salary to a savings fund.

• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to.

• Family-friendly benefits, including 16 weeks off for maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.

• Support for individual development through certifications, continued learning, conferences, and more.

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improvizations is an Equal Opportunity Employer.