Operations Coordinator - Mexico (Remote)

Improv; Aguascalientes; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading workforce management firm in Aguascalientes is seeking an Operations Coordinator to ensure efficient internal processes. The ideal candidate will have a strong attention to detail, excellent communication skills, and a degree in a related field. This role offers growth opportunities in a dynamic environment alongside a team committed to empowering personal success.

Servicios

Private medical insurance

Life insurance policy

30-day Christmas bonus

Flexible vacation policy

Family-friendly benefits

Formación

• Strong attention to detail with ability to follow standardized procedures.
• Professional Level English required.
• Proficient in Excel, capable of identifying trends.

Responsabilidades

• Follow standardized procedures for sales order setup and reporting.
• Act as the main point of contact for internal teams.
• Identify operational issues and escalate as needed.

Conocimientos

Process-Oriented

Clear written and verbal communication

Analytical

Tech-Savvy

Adaptable & Proactive

Educación

Degree in a technical, business, or communication-related field

Herramientas

Microsoft Office

CRM tools

ERP tools

Hubspot

Kantata

ClickUp

Descripción del empleo

About Us: At Improv, strategy and solutions are at the heart of everything we do. Integrity and authenticity aren't just buzzwords to us - they're values we live by in every interaction with our team, clients, and partners. We believe there's only one way to do business: the right way. While we excel in Workforce and Human Capital Management strategy and technology, our true passion - our "why"- is empowering people to succeed. Whether it's our clients or our own team members, we're driven to help others be productive, enabled, and effective in the work they do.

Improv is known for our strategic insights and highly customized solutions, especially when it comes to tackling complex workflows and projects. We pride ourselves on taking a client-centric approach, meaning we listen first, analyze deeply, and create tailored strategies to solve even the most intricate challenges. Our mission is simple, yet critical: to deliver the right solution that sets our clients up for long-term success and helps them achieve their business goals. Every time.

We are seeking for a Operations Coordinator who will play a pivotal role in ensuring smooth, standardized, and efficient internal processes. This position reports directly to the Director of Operations and works directly with Improvizations Leadership. This role is ideal for someone who thrives in a structured environment, enjoys cross-functional collaboration, and is eager to grow their operational and analytical skills.

Here's a detailed breakdown of the responsibilities, focus areas, and key processes supported by this role:

What You Will Do

• Process Execution & Compliance: Follow standardized procedures for sales order setup, project creation, onboarding, and reporting. Participate in audits to ensure compliance and identify areas for improvement.
• Stakeholder Communication: Act as the main point of contact for internal teams. Provide timely updates, resolve bottlenecks, and facilitate collaboration across departments.
• Issue Resolution & Escalation: Identify operational issues, escalate when needed, and track resolution progress to ensure timely feedback and closure.
• Operational Support Areas:
• Sales & Project Setup
• Contractor & Employee Onboarding
• Time Card Audits
• Reporting & Metrics
  
  

Growth & Learning Opportunities

• Gain hands-on experience with CRM, ERP, and project management tools.
• Develop cross-functional communication and stakeholder management skills.
• Learn to identify process improvement opportunities and contribute to operational excellence.
• Exposure to consulting operations in a dynamic, fast-paced environment.
• Opportunity for growth and role expansion as the business and individual develops.
  
  

Your Knowledge, Skills, And Abilities

• Process-Oriented: Strong attention to detail and ability to follow standardized procedures.
• Communication: Clear written and verbal communication; effective cross-functional collaboration. Professional Level English.
• Analytical: Proficient in Excel; able to identify trends and resolve discrepancies.
• Tech-Savvy: Proficient in Microsoft Office. Comfortable with tools like Hubspot, Kantata, ClickUp.
• Adaptable & Proactive: Thrives in fast-paced environments; seeks continuous improvement.
• Education: We're open to a variety of academic backgrounds, but ideal candidates will have a degree in a technical, business, or communication-related field, such as Business Administration, Human Resources, Industrial Engineering, Information Technology, Data Science, or a related area.
• Only resumes submitted in English will be considered
  
  

Why join the Improvizations team?

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We Currently Offer The Following Benefits

• Access to private medical insurance through MetLife.
• Life insurance policy via MetLife.
• 30-day Christmas bonus and a monthly technology stipend.
• Contribution of 8% of the employee's salary to a savings fund.
• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to.
• Family-friendly benefits, including 16 weeks off for maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.
• Support for individual development through certifications, continued learning, conferences, and more.
  
  

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improvizations is an Equal Opportunity Employer.

Job Posted by ApplicantPro