Operations Coordinator

WorldStrides, Inc.; Mérida; Híbrido; MXN 783.000 - 1.267.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental coverage

Vision coverage

Life insurance

Paid time off

Volunteer days

Descripción de la vacante

WorldStrides is a global leader in educational travel and experiential learning. We seek an Operations Coordinator to create immersive travel experiences for students, coordinating with suppliers and partners across Europe and other destinations. You will book and support our tours while working closely with the Director of Operations.

The role demands proactive supplier management, cost monitoring, and coordination to ensure high-quality itineraries and smooth operations for tours and programs.

Formación

• Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
• Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
• Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
• Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
• Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.

Responsabilidades

• Proactively research new suppliers for current and new destinations.
• Communicate with sales representatives and product specialist on a regular basis to review itinerary progress / ask questions.
• Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader’s evaluation).
• Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or credits.
• Provide all invoices and receipts to the accounting department.
• Assist the Operations team with on road issues.
• Participate to Destination workshops to develop and maintain relationships with existing and potential suppliers.

Conocimientos

Advanced English

Multitasking

Team player

Microsoft Office

Herramientas

MS Office

Descripción del empleo

Company Introduction

WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description

As an Operations Coordinator, you'll play a key role in creating educational and immersive travel experiences for students. Working with suppliers and partners across Europe and other destinations, you'll help transform travel programs into memorable real-world learning opportunities.

The Operations Coordinator is responsible for booking and supporting our tours while working closely with suppliers and the Director of Operations. Responsibilities include, but are not limited to, reserving and booking services, coordinating tour logistics, managing supplier relationships, monitoring costs and quality, providing operational support to Tour Directors, and reviewing and processing supplier payments.

Responsibilities

• Proactively research new suppliers for current and new destinations
• Communicate with sales representatives and product specialist on a regular basis to review itinerary progress /ask questions
• Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader’s
  evaluation).
• Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or
  credits based on group experience.
• Provide all invoices and receipts to the accounting department.
• Assist the Operations team with on road issues
• Participate to Destination workshops to develop and maintain relationships with existing and
  potential suppliers.

Qualifications

• Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
• Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
• Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
• Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
• Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

This role typically follows a standard business schedule; however, during certain periods of the year, working hours may temporarily shift earlier or later depending on the regions and suppliers being supported. These schedule adjustments are made to align with European time zones and operational needs and do not necessarily represent overtime hours.