Operations Associate – Sales & Client Success Focus

Growth Troops; Monterrey; A distancia; USD 12,000 - 17,000; Jornada completa

Descripción de la vacante

A leading company in digital services is seeking an Operations Associate to support sales, manage client onboarding, and drive operational excellence. The role involves coordinating between teams and enhancing client experience while working in a flexible, remote environment. Ideal candidates have experience in web development and strong communication skills, contributing to a growing company that values results.

Servicios

100% remote work

Flexible hours

California-based leadership

Immediate impact on client satisfaction

Formación

• 2+ years in operations, account management, or sales.
• Experience in web development or digital services for U.S. clients.
• Strong communication skills and senior stakeholder interaction.

Responsabilidades

• Support sales operations through CRM management, pipeline tracking, and process documentation.
• Coordinate client onboarding and ensure smooth handoffs.
• Provide operational support to the CEO, including reports and task prioritization.

Conocimientos

Communication

Client Success

Sales Operations

CRM Management

Herramientas

HubSpot

Google Workspace

Trello

Slack

Notion

Descripción del empleo

Remote | PST Overlap | 2+ Years Experience | Digital Services

Support sales. Streamline onboarding. Drive client success.

We’re looking for a sharp, proactive Operations Associate with experience in sales or account management, especially within website development services for U.S.-based clients. In this role, you’ll work closely with the CEO and play a key role in keeping our pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one.

What You’ll Do:

• Support sales operations through CRM management, pipeline tracking, and process documentation
• Coordinate client onboarding and ensure smooth handoffs between sales and delivery
• Assist in preparing quotes, proposals, and contracts for web development projects
• Provide operational support to the CEO—reports, task prioritization, and special projects
• Communicate across global teams to maintain timelines and expectations
• Propose workflow improvements that enhance client experience and operational efficiency
  
  

What You Bring:

• 2+ years in operations, account management, or sales
• Direct experience in web development or digital services for U.S. clients
• Strong communication skills and the ability to interact with senior stakeholders
• Proficiency with tools like HubSpot, Google Workspace, Trello, Slack, and Notion
• Self-starter mindset with comfort in fast-paced, remote environments
• Bonus: Experience in client success or bilingual communication
  
  

Why Join Us:

• 100% remote work with flexible hours and California-based leadership
• Make an immediate impact on client satisfaction and sales efficiency
• Join a globally distributed, high-performance team
• Be part of a growing company that values initiative and results
  
  

Compensation Range: $12K - $16.8K