Operations Associate

Neowork; México; Remote; MXN 156,000 - 246,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

100% home-based position

Mental health days

Performance-based incentives

Annual review and appraisal

Growth opportunities

Job summary

NeoWork is hiring an Operations Associate to support day-to-day processes for U.S. companies. You will handle back-office tasks, maintain systems and data, and help teams run more efficiently.

This is a fully remote role based in Mexico with a reliable home office setup. You will work aligned with U.S. business hours and have opportunities for growth and performance incentives.

Qualifications

• 1+ year of experience in operations, administration, or a similar role.
• Strong attention to detail and organization.
• Proficiency in Excel or Google Sheets.
• Good written and spoken English.
• Comfortable learning new tools quickly.
• Availability to work U.S. business hours.
• Based in Mexico, with a reliable home office setup and stable internet connection.

Responsibilities

• Execute daily operational workflows and back-office tasks.
• Maintain accurate data in CRMs, spreadsheets, and internal systems.
• Coordinate with internal teams and vendors to resolve issues.
• Document processes and keep SOPs up to date.
• Prepare basic reports and track operational metrics.
• Support special projects as the business grows.

Skills

Attention to detail

Organizational skills

Excel/Google Sheets

English communication

Learning new tools

US hours availability

Tools

Excel

Google Sheets

Job description

NeoWork is hiring Operations Associates to keep day-to-day processes running smoothly for U.S. companies. You will handle back-office tasks, maintain systems and data, and help teams run more efficiently.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Execute daily operational workflows and back-office tasks
• Maintain accurate data in CRMs, spreadsheets, and internal systems
• Coordinate with internal teams and vendors to resolve issues
• Document processes and keep SOPs up to date
• Prepare basic reports and track operational metrics
• Support special projects as the business grows

• 1+ year of experience in operations, administration, or a similar role
• Strong attention to detail and organization
• Proficiency in Excel or Google Sheets
• Good written and spoken English
• Comfortable learning new tools quickly
• Availability to work U.S. business hours
• Based in Mexico, with a reliable home office setup and stable internet connection

Nice to Have

• Experience with CRM tools or automation tools such as Zapier
• Experience in a startup or fast-paced environment
• Fluency in Spanish

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.