Operations Assistant

TransPerfect; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading provider of language and technology solutions in Mexico City is seeking a Bilingual Operations Assistant to manage office responsibilities, interact with clients, and support project needs. Ideal candidates are creative thinkers with strong customer service skills and experience in guest services. This position offers growth opportunities within a dynamic environment.

Servicios

Medical, dental, and vision insurance

401k matching

Birthday off

Formación

• Creative thinker – you are curious and unafraid to ask questions.
• Hard worker – industrious and diligent in everything you do.
• Innovator – willing to initiate changes and introduce new ideas.

Responsabilidades

• Professionally screen and transfer a high volume of incoming calls.
• Greet and interact with clients, vendors, and visitors.
• Ensure visitors lock belongings in provided lockers during special projects.
• Responsible for the appearance of the reception and common areas.

Conocimientos

Bilingual in English and Spanish

Strong customer-service orientation

Excellent written and verbal English communication skills

Ability to troubleshoot and drive issues to resolution

Experience in guest services or client-facing role

Descripción del empleo

Overview

Operations Assistant (On-site in Mexico City)

Responsibilities

• Professionally screen and transfer a high volume of incoming calls
• Greet and interact with clients, vendors, and visitors and coordinate their visit with the appropriate staff member
• Ensure visitors lock belongings in provided lockers during special projects
• Responsible for appearance of the reception, conference room, pantry, and common office areas, including cleanliness
• Open, sort and distribute incoming correspondence
• Sign for & track packages
• Prepare refreshments for client meetings (water, coffee, etc.)
• Order office and pantry supplies
• Coordinate and maintain office space, telephone lists, security badges, and office keys
• Serve as the main point of contact for building management and local vendors
• Assist with coordinating office events
• Perform general office work for Operations, HR, Recruitment, and Managers as needed
• Work directly with local divisions to assist with project needs
• Act as a point of contact for equipment/services/operations issues in the office
• Liaise with the global operations team
• Assist in special projects as needed
• May assist in coordinating travel itineraries and arrangements

Who We Are Looking For

• As an Operations Assistant Receptionist you are a:
• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes

• Bilingual in English and Spanish
• Strong customer-service orientation
• A friendly disposition
• Excellent written and verbal English communication skills
• Ability to independently troubleshoot and drive issues to resolution
• Must possess excellent customer service skills and a willingness to be helpful
• Experience in guest services, or in a client-facing role
• Ability to maintain professionalism in all situations
• Experience working in an office assistant role, or similar experience
• Experience booking travel and working with TMC, preferred but not required

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

Why TransPerfect

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at