Operations Analyst - Monterrey

Draiver; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en logística busca un Analista de Operaciones para unirse a su equipo dinámico. El rol implica analizar y optimizar procesos de datos para mejorar la eficiencia operativa y asegurar un servicio de calidad a los clientes, utilizando habilidades analíticas y comunicativas en un entorno colaborativo.

Formación

• Mínimo 1 año de experiencia en operaciones.
• Conocimiento en toma de decisiones basadas en datos y KPIs.
• Inglés avanzado y español fluido.

Responsabilidades

• Monitorear los viajes de los conductores y asegurar la finalización según términos.
• Analizar indicadores operativos y obtener perspectivas.
• Gestionar operaciones diarias para garantizar servicio de calidad.

Conocimientos

Análisis Crítico

Resolución de Problemas

Comunicación Efectiva

Proactividad

Gestión de Incidentes

Educación

Licenciatura en curso

Herramientas

SQL

Excel

Google Sheets

Google Suite

Descripción del empleo

About the company:

DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.

What we are looking for

We are seeking an Operations Analyst to join our dynamic team and contribute to our ongoing efforts in data improvement and operational efficiency. As an Operations Analyst, you will play a crucial role in analyzing, interpreting, and optimizing data processes to support our organizational objectives, ensuring an effective execution of vehicle movements and a quality service to our clients.

Main Responsibilities

• Monitor the drivers trips and ensure the completion of the trip according to the terms and conditions
• Monitor Operations Indicators and Run Analysis to get Ops Insights
• Customer service experience - 1 year
• App support - 1 years experience
• Tackle main issues and define necessary process
• Create and review operations process and routines to improve the internal operations and customer experience
• Manage Daily Operations in order to guarantee quality service for clients and drivers
  
  

Key Requirements

• Minimum 1 year of operations experience is required
• KPI and data driven decision making Excel / Google sheets analytics
• Strong ownership and self-guided problem solving
• Stakeholder management/communication skills
• Graduated or in the last year in progress with some course with relation to the position
• Advanced English and Fluent Spanish
• Basic knowledge in SQL programming, Excel / Google Sheets and Google Suite
  
  

Soft Skills Required

• Critical Analysis and Problem Resolution
• Ability to work under pressure
• Team Work and Multi-Task oriented
• Effective Communication
• Proactivity and ability for incidents management
• Ambition
• Decision making
• Resilience
• Flexibility
• Fast learner
• Action oriented
• Self awareness
  
  

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