Operations Analyst

InterContinental Hotels Group; Región Centro; Híbrido; MXN 400.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Guadalajara office access

Office four days a week

Descripción de la vacante

InterContinental Hotels Group is seeking a data reporting analyst to support the Americas Operations with recurring and ad hoc reporting. You will translate data into insights, maintain dashboards, and develop new analytics outputs using SQL, Tableau, Tableau Prep, and Google Cloud Platform.

The role emphasizes clear communication to leadership, data quality, and continuous improvement, with a hybrid work arrangement requiring presence at the Guadalajara office four times per week.

Formación

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities, organize and meet deadlines.
• Ability to communicate data findings clearly to leadership and non-technical stakeholders.
• Ability to collaborate with business stakeholders and technical partners.
• Proficiency in Excel with advanced capabilities (pivot tables, XLOOKUP, formulas, data analysis).
• Experience with Tableau and Tableau Prep; familiarity with GA or cloud data environments.
• Experience with SQL and Python for maintaining and troubleshooting reports.

Responsabilidades

• Support recurring and ad hoc reporting across the Americas Operations.
• Clarify requirements with stakeholders and deliver timely reporting support.
• Maintain existing reports and dashboards for accuracy and usability.
• Develop new reports and dashboards based on business requirements.
• Translate data into clear findings and communicate insights to leadership.
• Identify opportunities to simplify processes and automate outputs.

Conocimientos

Analytical skills

Attention to detail

Prioritization

Communication

Excel advanced

Tableau

Tableau Prep

Google Cloud Platform

SQL

Python

Data visualization

Pivot tables

XLOOKUP

Team collaboration

Herramientas

Tableau

Tableau Prep

Google Cloud Platform

SQL

Python

Descripción del empleo

Key Responsibilities

Reporting & Operational Support

• Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
• Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
• Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
• Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality

• Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
• Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
• Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
• Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development

• Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
• Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
• Translate business questions into clear, actionable reporting and analytical deliverables.
• Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
• Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement

• Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
• Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
• Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.

Required Qualifications & Skills

• Strong analytical and problem-solving skills with a high level of attention to detail.
• Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
• Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
• Ability to collaborate effectively with business stakeholders and technical partners.
• Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
• Experience with Tableau and Tableau Prep.
• Experience working with Google Cloud Platform or similar cloud-based data environments.
• Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
• Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
• Ability to learn new reporting tools, data sources, and business processes.

Preferred Qualifications

• Experience developing reports, dashboards, or data visualizations.
• Experience working with operational or business performance data.
• Experience with Python or other analytical programming languages.
• Experience identifying opportunities for reporting automation or process improvement.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week.